International Board for Quality in Healthcare (IBQH001) Free Practice Test

Question 1

The quality improvement team proposed 3 improvement projects for next year. As the quality manager you have to choose a project to begin with. The project you would choose would have

A. The greatest potential to increase patient outcomes

B. The greatest potential to save money of the hospital

C. Limited scope and cost so it would be accomplished in a short time and your team can move on to the next project

D. The project should be chosen by the CEO to ensure his commitment

Correct Answer: A

Question 2

Patient education may be considered as

A. Customer training

B. External customer segmentation

C. Internal customer service

D. Patient surveying

Correct Answer: A

Question 3

Which organization is closest to a functional organization?

A. Balanced matrix organization

B. Projectized organization

C. Weak matrix organization

D. Strong matrix organization

Correct Answer: C

Question 4

In order for patient safety programs to be effective, one of the best ways is to provide anonymity in

A. Data collection

B. Incidence reporting

C. Decision making

D. Root cause analysis

Correct Answer: B

Question 5

A hospital gives training to all staff about quality concepts. For this training to be considered effective, it must achieve

A. Change in behavior or results that benefit the organization

B. Improvement in trainee attitudes regarding the workplace

C. A reduction in work related errors

D. Increased productivity and job satisfaction by the pupils

Correct Answer: A

Question 6

A quality improvement team collected 16 reasons for patient dissatisfaction. Which tool could they use to prioritize which issues to address first?

A. Run chart

B. Cause and effect diagram

C. Pie chart

D. Pareto chart

Correct Answer: D

Question 7

The first priority for inspection according to OSHA regulations is:

A. Imminent danger.

B. Fatality / catastrophe.

C. Complaints by employees.

D. Programmed inspections.

Correct Answer: A

Question 8

The nurse in the OR discovered a shortage in suture material while preparing for next week's operations. She repeatedly reported to the manager of the surgery department, but there was no response. As the quality manager, you should:

A. Set a procedure for reporting shortages of materials.

B. Keep a stock of 3 months supplies in the inventory.

C. Investigate the supply chain of materials.

D. Hold the nurse accountable for not informing him.

Correct Answer: C

Question 9

A physician gives the nurse several verbal orders and blames her for missing a task. What is your opinion about this?

A. The nurse is to be blamed for her negligence

B. The doctor should give the nurse verbal orders to minimize the time

C. The nurse and doctor have different jobs and every one of them is only responsible about his part

D. The nurse should have the tasks written to perform them correctly

Correct Answer: D

Question 10

The similarities between projects and operations include all the following except:

A. On-going activities.

B. Performed by people.

C. Planned, executed and controlled.

D. Constrained by limited resources.

Correct Answer: A

Question 11

The exposure limit that takes into account variable exposure through a full shift of 8 working hours, is:

A. PEL.

B. STEL.

C. TWA.

D. TLV.

Correct Answer: C

Question 12

Effective communication is needed for

A. Conferring with others to come to terms with them or to reach an agreement

B. The exchange of information

C. getting things done

D. Taking decisions independently

Correct Answer: B

Question 13

In which organization structure are conflicting demands placed upon middle management?

A. Flat organization

B. Vertical organization

C. Matrix organization.

D. Horizontal organization.

Correct Answer: C

Question 14

The most effective way of ensuring patient safety in your organization is by

A. Establishing an efficient reporting system that ensures anonymity of the reporter

B. focusing on the process & minimize individual blame

C. Gaining leadership commitment to patient safety

D. Educating patients on how to identify risks

Correct Answer: C

Question 15

Your teem has established a project to decrease medication errors in the paediatrics department. Data has been collected regularly for 5 months now. You would like to know the rate of progress the project is achieving. The best way to use is

A. Run chart

B. Control chart

C. Line graph

D. Cumulative frequency curve

Correct Answer: C

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IBQH International Board for Quality in Healthcare (IBQH001) Free Practice Test