Implementing Cisco Contact Center Enterprise Chat and Email (500-445) Free Practice Test

Question 1

Which process scans content and applies regular expressions to mask the sensitive information?

A. Data leak prevention

B. Data filtering

C. Data scanning

D. Data masking

Correct Answer: D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 2

Which feature is unable to be deleted or made inactive?

A. Enterprise Chat and Email

B. Unified CCE

C. Exception Queue

D. Supervisory Queues

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 3

What are three steps in an email process flow? (Choose three.)

A. Email is pulled in by listener instance and written to the database.

B. Rules Process executes the start and scheduled workflows.

C. EAAS Instances sends NEW_TASK message to MR PIM.

D. Email is pulled in by retriever instance and written to the database.

E. MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.

F. EAAS notifies EAMS of DO_THIS_WITH_TASK.

Correct Answer: A,B,F

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 4

What is the messaging server component for 400 agent deployments?

A. collocated with other components and with services server

B. collocated only with services server

C. always installed on a dedicated VM

D. collocated with other components

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 5

Which LDAP URL allows configuration in the properties pane under SSO configuration?

A. Ldap://idap_server:3269

B. Ldap://idap_server:3268

C. Ldap://idap_server:80

D. Ldap://idap_server:443

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 6

Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

A. Single-mode authentication must be enabled on the ECE Reporting server.

B. Mixed mode authentication must be enabled on the ECE Reporting server.

C. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

D. Mixed mode authentication must be enabled on the CUIC publisher.

E. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.

F. Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

Correct Answer: C,D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Welcome to TestSimulate

Cisco Implementing Cisco Contact Center Enterprise Chat and Email (500-445) Free Practice Test