Implementing and Supporting Cisco Unified Contact Center Enterprise (500-450) Free Practice Test

Question 1

Which batch script can be used to view VXML application states and port count for a Cisco CVP VXML server?

A. updateApp.bat

B. getVersions.bat

C. status.bat

D. displayApp.bat

Correct Answer: C

Question 2

When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?

A. -a

B. -aa

C. -g

D. -ag

Correct Answer: A

Question 3

Refer to the exhibit. In Cisco UCCE Outbound Option when configuring transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)

A. Queue to Skill Group node

B. Route Select node

C. Translation Route to VRU node

D. Send to VRU node

E. Go to Script node

Correct Answer: C,D

Question 4

Which command is used to check the replication status of a Cisco Unified Intelligence Center cluster?

A. utils dbreplication summary

B. utils dbreplication runtimestate

C. utils dbreplication

D. show dbreplication status

Correct Answer: B

Question 5

Which two statements about installation and deployment of Cisco UCCE VMs on VMware ESXi hosts are true? (Choose two.)

A. Enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.

B. You cannot enable hyper-threading at the hypervisor level.

C. Enable hyper-threading at the Guest OS level.

D. Disable hyper-threading, but you can over-subscribe the vCPU and vRAM.

E. Enable hyper threading at the hypervisor level.

Correct Answer: B,C

Question 6

Which command is used to examine detailed events processes by the router with Cisco UCCE?

A. Dumplog rtr <options...>

B. viewlogs rtr <options...>

C. dumplog router <options...>

D. showlogs rtr <options...>

Correct Answer: A

Question 7

Which two situations can cause the "Send to VRU" to fail within an ICM script for Cisco CVP?
(Choose two.)

A. Incorrect media file name.

B. No network VRU is configured for the routing client.

C. Send to originator is not enabled.

D. Primary VRU peripheral gateway is out of service.

E. VRU PIM just got out of service.

Correct Answer: B,E

Question 8

Which tool can be used to monitor Cisco Unified Communications Manager statistics?

A. Performance Monitor

B. Operations Console

C. Real-Time Monitoring Tool

D. Cisco Unified Contact Center Domain Manager

Correct Answer: C

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Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise (500-450) Free Practice Test