ICS Social Software Sales Mastery Test v2 (00M-642) Free Practice Test

Question 1

What affects the value and strategy of Social Business for your customer?

A. The value is determined by how much they buy.

B. Only Internet-based companies get value from Social Business.

C. The value of Social Business is the same for every customer.

D. Depends on their industry, where they are in that industry, what their key differentiators are.

Correct Answer: D

Question 2

Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A. What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble

B. People don't add to the shareholder value, only profits do.

C. Machines are more reliable than people.

D. Your people are costing you too much money. Let me show you how to replace them with computers.

Correct Answer: A

Question 3

A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and ___________.

A. Incredible (awesome)

B. Informational (helpful)

C. Identifying (personalized)

D. Insulated (private)

Correct Answer: C

Question 4

What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?

A. Docs

B. Files

C. Folders

D. Forms

Correct Answer: B

Question 5

What design theme allows IBM Connections to be plugged in and accessed from a variety of different software and mobile products?

A. Idea center

B. Blogs

C. Social forums

D. Social everywhere

Correct Answer: D

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IBM ICS Social Software Sales Mastery Test v2 (00M-642) Free Practice Test