IBM Tivoli Level 1 Support Tools and Processes (C2010-940) Free Practice Test

Question 1

What is the IBM Support Assistant tool?

A. an IBM tool that helps customers resolve issues with IBM software products

B. an IBM tool for customer entitlement process

C. an IBM site where customer is able to download software products

D. an IBM internal tool to open an Enhancement Request

Correct Answer: A

Question 2

What is the OneTeam transfer criteria for PMRs based upon?

A. international research and management estimation

B. sales requirements and metrics

C. customer feedback and PMR volumes

D. service objectives and GTS targets

Correct Answer: D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 3

A customer with a Passport Advantage contract has opened a Severityl PMR.
What is the responsiveness target for this PMR?

A. the best endeavors

B. within one hour

C. within five hours

D. within two hours

Correct Answer: D

Question 4

A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?

A. W9

B. 39

C. 99

D. R9

Correct Answer: A

Welcome to TestSimulate

IBM Tivoli Level 1 Support Tools and Processes (C2010-940) Free Practice Test