IBM SVP Primary Support Provider Mastery Test v1 (M2110-670) Free Practice Test

Question 1

During the problem determination analysis, the Primary Support Provider should apply their knowledge about which items?

A. Historical Feedback, monthly report of incidents, fix packs and major releases

B. Software Updates, historical feedback, customer satisfaction survey

C. Patches, monthly report of incidents, software updates

D. Patches, software updates, fix packs

Correct Answer: D

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Question 2

What is required of the customer when a Primary Support Provider wishes to escalate an issue to IBM Customer Support?

A. There is no customer requirement, the Primary Support Provider will escalate the issue to IBM Customer Support

B. The customer must install the latest version and patches of the software before IBM Customer Support can be engaged.

C. The customer must open a Problem Management Report (PMR) through the Service Request (SR) Portal.

D. The customer must grant IBM Customer Support access to their systems so they can upgrade their software.

Correct Answer: A

Question 3

What is the recommended IBM technology that may be used to view and control remote environments in order to troubleshoot an issue?

A. Fix Central

B. Assist On-Site

C. Same time

D. Electronic Service Request

Correct Answer: B

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