IBM SVP Primary Support Provider Mastery Test v1 (00M-670) Free Practice Test

Question 1

How are the Collecting Data (aka MustGather) and Analyzing Data documents used by Primary Support Providers?

A. Primary Support Providers do not have access to these documents

B. To determine whether their end customer has valid support

C. To obtain a list of known product issues

D. To gather and analyze data to resolve their customers product issues

Correct Answer: D

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Question 2

What steps should a Primary Support Provider take before escalating an issue to IBM Customer Support1?

A. Ask the customer to download product documentation

B. Run IBM Support Assistant Lite, get all MustGather information, search the IBM Knowledge Base

C. All of the above

D. Forward emails from the customer to IBM Customer Support

Correct Answer: B

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Question 3

What is the recommended IBM technology that may be used to view and control remote environments in order to troubleshoot an issue?

A. Fix Central

B. Assist On-Site

C. Same time

D. Electronic Service Request

Correct Answer: B

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