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IBM Sterling Order Management V9.1, Deployment Sample Questions:

1. A retailer wishes to issue refunds to a certain class of customers returning items to their stores through a specific payment type, for example check. Which configurations will accomplish this?

A) Navigate to Applications Manager > Applications > Reverse Logistics > Cross Application > Financials > Payment Types and create a Check Payment Type.
B) Navigate to Applications Manager > Applications > Reverse Logistics > Cross Application > Customer > Customer Rules and set the refund payment method for the customer classification as Check.
C) Navigate to Applications Manager > Applications > Reverse Logistics > Cross Application > Customer > Customer Definition and set the refund payment method for the created customer as Check.
D) Navigate to Applications Manager > Applications > Reverse Logistics > Cross Application > Financials > Payment Rule, and set the refund payment method as Check.

2. In IBM Sterling Selling and Fulfillment Suite, which printer preference takes the highest
precedence?

A) Default printer preference for user group
B) Default printer preference for node
C) Default printer preference for user
D) Default printer preference for station
E) Default printer preference for Enterprise

3. What are the three valid statuses that can be used in a Value-Added Services (VAS) pipeline?

A) Created
B) Completed
C) Cancelled
D) Released
E) Included
F) Scheduled

4. A company decides to deploy the IBM Sterling Order Management product in the cloud. The hosting service provider requires the installation to be performed by their own team. After the installation is complete, the release manager of the company verifies the installation. While verifying the installation, the release manager notices that including certain out-of-the-box JSP pages results in an error. On further investigation, the release manager detects that the factory setup was not loaded completely.
How will the resource manager identify the incomplete tables and load the missing data?

A) The list of incomplete tables are available in the *xml restart files generated by the factory setup. The factory setup can be run again to load the missing data.
B) There is no way to determines tables left incomplete by the factory setup. The database must be wiped clean and the installation performed again.
C) Incomplete tables can be indentified by comparing their sizes with the sizes provides in the installation guide. The database must be wiped out clean and the installation performed again.
D) Missing data in tables indicates permission issues. The application user must be recreated with permissions to perform insert, select, update and delete from tables.

5. Alerts raised for orders not shipped on or before the requested shipment date are assigned to a particular alert queue. If the alert is not resolved even after 5 hours, then the alert needs to be moved to another queue of higher priority. How should this be achieved?

A) Configure the escalation threshold and queue under the Size Based Escalation tab for the Queue in Applications Manager, under Application > Application Platform > Queue Management.
B) Configure the escalation threshold and queue under the User List tab for the Queue in Applications Manager, under Application Platform > Queue Management.
C) Configure the escalation threshold and queue under the Unassigned Alerts tab for the Queue in Applications Manager, under Application > Application Platform > Queue Management.
D) Configure the escalation threshold and queue under the Unresolved Alerts tab for the Queue in Applications Manager, under Application > Application Platform > Queue Management.

Solutions: