A. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab

B. From the incident record, navigate to the CI Topology tab

C. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab

D. From the incident record, open the Select Action menu, and select View CI Topology

A. Service Request Management, Discovery Management, Problem Management

B. Asset Management, Change Management, Service Request Management

C. Change Management, Contract Management, Performance Management

D. Asset Management, Network Management, Event Management

A. Web server

B. Database server

C. Directory server

D. Application server

A. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interlaces and workflows that facilitate cross-silo cooperation.

B. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.

C. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.

D. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.

A. Configuration module

B. Platform Configuration module

C. System Configuration module

D. Administration module

A. To log events from external monitoring systems.

B. Events are logged into a SystemOut.log file.

C. It helps to identify potential issues by tracking the overall usage of the application.

D. To track the event of the selected components only.

A. People

B. Delegates

C. Supervisors

D. Users

A. Sybase

B. MySQL

C. Microsoft SQL server

D. Informix

E. IBM DB2

A. Java

B. XML

C. XSL

D. VBS

A. To specify ownership of a set of objects within the product

B. To separate configuration items and assets into geographical areas

C. To allow global searches across areas of an organization

D. To maintain a value list that can be used in fields within the product