IBM Information Management Front End Tools and Processes (C2090-045) Free Practice Test

Question 1

A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A. contact the Country On-Site services team advising of the opportunity

B. raise a new PMR for each application and environment and requeue appropriately

C. close the PMR adding NCDNS in the header to indicate non-problem PMR

D. open an Enhancement Request for each product in the portfolio

Correct Answer: D

Question 2

Which AQS level must be set in order to involve the BackEnd?

A. 6

B. 5

C. 1

D. 2

Correct Answer: A

Question 3

What is purpose of the Assist on Site (AOS) tool?

A. It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.

B. It is a remote tool by which IBM Learning Services can perform remote education for a customer.

C. It is a remote tool by which a technical support engineer can contact another peer for problem analysis.

D. It is a remote tool by which a BackEnd engineer can contact their customer.

Correct Answer: A

Question 4

What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?

A. Customer will receive less Service for FastPath PMRs.

B. Customer will not be contacted in national language for FastPath PMRs.

C. FastPath PMRs will not be worked on by the FrontEnd.

D. FastPath PMRs will be quickly transferred to BackEnd.

Correct Answer: D

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IBM Information Management Front End Tools and Processes (C2090-045) Free Practice Test