A. Business development and financial acumen

B. Facilitation skills

C. Teamwork and management skills

D. Patience and initiative

A. Requestor, approver, consultant, informer

B. Requires, approves, consults, inquires

C. Realistic, achievable, consulted, informed

D. Responsible, accountable, consulted, informed

A. Can lead to competitive advantage

B. Are derived from core principles

C. Are easily identified and explained

D. Rarely change over time

A. Some stakeholders are more critical to change efforts than others

B. Stakeholders can have an impact on the strategic plan

C. Stakeholders are rightfully interested in the outcome of any change management process

D. Stakeholders are uninterested in strategic plans

A. Lists strategic goals and performance measures

B. Describes the purpose of the organization, the services and products provided, and how the organization creates value for its customers

C. Describes the organization's core values and the key processes used to satisfy its customers and stakeholders

D. Is a forward looking and emotionally grabbing sentence that identifies where the organization aspires to be 3 or more years in the future

A. the organization's desired outcomes.

B. each step of the final action plan.

C. the organization's financial goals.

D. employee satisfaction.

A. Anytime they want

B. When decisions are required

C. At key milestone markers

D. When the outcomes are achieved

A. It can never be regained

B. Through consistent, honest actions over time

C. Through repentance and acknowledgement of errors

D. By apologizing

A. False

B. True

A. Organization's shared vision of the future

B. Benchmarks comparing different industry standards

C. Organization's mission and purpose

D. Actual progress relative to organizational performance targets

A. be known by the leadership team only.

B. be determined by a secret ballot vote.

C. change as key personnel change.

D. be clarified and reinforced.

A. Provide solid strategic alternatives

B. Ask perceptive and insightful questions

C. Participate in effective debate on the operating plan

D. Ensure alignment of talent with the plan

A. Analyze where the project has earned value

B. Manage and coordinate people and tasks

C. Be organized to keep track of important information

D. Manage timelines no matter what transpires

A. False

B. True

A. People are competitive in nature

B. People help support what they help create

C. People demand respect and participation

D. People are naturally optimistic