Genesys Cloud CX: Scripting Certification (GCX-SCR) Free Practice Test

Question 1

Using the _____ action in scripts, you can temporarily stop recording the interaction.

A. Secure Hold

B. Secure Pause

C. Stop Recording

D. Hold

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 2

Select the correct tab to add multiple pages to your script.

A. 4

B. 3

C. 1

D. 2

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 3

You are creating a script with multiple pages that have a common header section. Choose an efficient way to create multiple page scripts.

A. Use the script template to duplicate header sections.

B. Create a component template for the header section and use it in subsequent pages.

C. Create a header section individually for all the pages.

D. Use the Export-Import feature.

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 4

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

A. Workgroups

B. Roles

C. Rooms

D. Groups

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 5

Using the ___ action in the call flow, you can transfer data to Scripts.

A. Update data

B. Set Participant data

C. Call data action

D. Get Participant data

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 6

You cannot schedule a callback for more than 30 days in advance.

A. False

B. True

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 7

Select the categories of Prompts in Architect. (Choose two.)

A. System

B. User

C. Data

D. Menu

Correct Answer: A,B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

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Genesys Cloud CX: Scripting Certification (GCX-SCR) Free Practice Test