Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) (GE0-806) Free Practice Test

Question 1

It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?

A. Activity Set

B. Exception Task Sequence

C. Marked Time .

D. Task Sequence

Correct Answer: C

Question 2

Which statement is correct?

A. A site is always apart of Business Unit.

B. A site in WFM always corresponds to a Switch in Genesys Administrator.

Correct Answer: B

Question 3

Where can Overlays be configured?

A. Genesys Administrator

B. WFM Web for Agents

C. WFM Web for Supervisors

D. WFM Configuration Utility

Correct Answer: C

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Question 4

If a Scenario name is duplicated by you or some other user, what will Workforce Manager do next?

A. Allow multiple Scenarios with the same name

B. Close the WFM Web Supervisor

C. Generate an Error Message

D. Automatically append a number in sequence

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 5

Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?

A. WFM Server

B. WFM Data Aggregator

C. WFM Builder .

D. WFM Synchroserver

Correct Answer: B

Question 6

An Agent using WFM Web for Agents can propose a trade to which of the following? \
Choose 3 answers

A. To a specific Agent

B. To a community where community are all Agents in a Configured Agent Group

C. To a community where community are all Agents in the same Team

D. To a community where community are all Agents on the same site

E. To a community where community are all Agents in an entire Organization

Correct Answer: A,C,D

Question 7

Which of the following contains all the four exceptions rules regarding trade conditions?

A. Remove, Do not trade. Keep with Agent, Keep with Schedule

B. Delete, Do not trade, Keep with Agent, Keep with Activity

C. Delete, Do not trade, Keep with Agent, Keep with Schedule

D. Remove, Do not trade, Keep with Agent, Keep with Team

Correct Answer: B

Question 8

Which of the following interfaces can be localized without any programming knowledge? Choose 2 answers

A. WFM Web for Agents

B. WFM Web for Supervisors

C. WFM Database Utility

D. WFM Configuration Utility

Correct Answer: B,D

Question 9

Which are valid scenario elements you can use when creating a schedule scenario?
Choose 4 answers

A. To Sites/Activities

B. Profile Agents

C. Real Agents

D. Shifts

E. Contracts

F. Scenario period

Correct Answer: B,C,E,F

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Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) (GE0-806) Free Practice Test