Fundamentals of Applying IBM SmartCloud Control Desk V1 (C9560-659) Free Practice Test

Question 1

Which action can update Actual Configuration Items (CI) information?

A. Update Promotion

B. Asset/CI Link

C. Promotion

D. IBM Tivoli Integration Composer Data Load

Correct Answer: D

Question 2

What are three valid outcomes of the IT Asset Management process? (Choose three.)

A. Providing accurate and timely information about technology assets and their configuration

B. Governing assets to drive the right trade-offs in investments and usage of assets

C. Eliminating exposure to risks relating to IT assets

D. Controlling the changes to the asset

E. Providing assets in an accurate and timely manner to supply, movement, or other requests

F. Managing IT assets in compliance with legal, industry, and corporate standards and requirements

Correct Answer: B,E,F

Question 3

Which format is used to import and export workflow processes in IBM SmartCloud Control Desk?

A. Java

B. XML

C. XSL

D. VBS

Correct Answer: B

Question 4

Using IBM SmartCloud Control Desk what would be the logical application for an end user to create a record for a user issue?

A. Service Request

B. Incident

C. Self Service Center

D. Report an Issue

Correct Answer: C

Question 5

Which statement is true regarding the IBM SmartCloud Control Desk (SCCD) administrative workstation?

A. SCCD EAR files must be generated on the administrative workstation.

B. The middleware installation program only works on the administrative workstation.

C. The administrative workstation must be on a Windows platform.

D. The administrative workstation is an optional SCCD component.

Correct Answer: A

Question 6

The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)

A. Configure the system

B. Promote configuration items

C. Order offerings

D. Create solutions

E. Submit service requests

Correct Answer: C,E

Question 7

What are three common tasks for Change Management? (Choose three.)

A. Create a problem from the change

B. Schedule the change

C. Review the change once it has been implemented

D. Analyze the impact of the change

E. Check for known errors related to the configuration items impacted by the change

F. Identify the cause of the change

Correct Answer: B,C,D

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IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 (C9560-659) Free Practice Test