EXIN EPI Certified Information Technology Manager (CITM) Free Practice Test

Question 1

What is the Critical Success Factor (CSF) in IT services review?

A. Explain shortcomings and bottlenecks during IT services review meeting with the customer

B. Inform customers on improvements made

C. Suitable location for the IT service review meeting to take place

D. Evaluate deliverables before meeting the customer for an IT service review

Correct Answer: D

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Question 2

In testing the business continuity plan, senior business managers wish to compare data which is in both the main and alternative site, before participating in a full interruption test. Which type of test do they want to take place?

A. Parallel test

B. Checklist test

C. Simulation test

D. Structured walk-through test

Correct Answer: A

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Question 3

A selection process for new IT staff has started. The Human Resource department has requested to follow the corporate staff hiring protocol. One mandatory item to be included is additional screening. What is verified by doing this?

A. Number of years working experience

B. Educational level

C. Criminal record

D. Salary demands

Correct Answer: C

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Question 4

Due to technical and operational constraints, the preferred control to lower the risks identified is to outsource part of IT operations to an external vendor. What type of risk treatment is applied here?

A. Sharing

B. Modification

C. Transferred

D. Retention

Correct Answer: C

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Question 5

The IT service catalog is being reviewed. Which of the below is not considered a criterion for review?

A. Are the service offerings still relevant and appropriate?

B. Are any of the existing services up for retiring within the foreseeable future?

C. Are there any changes in the IT service provider organization?

D. Are there any new laws, codes, and/or regulations which might impact the current service offerings?

Correct Answer: C

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Question 6

During Post Implementation Review (PIR) of changes, it is lately concluded that an unusual high number of changes failed to meet their objectives. What is the most likely cause of this?

A. Change Advisory Board (CAB) meetings are not taking place

B. Lack of effort in assessing and evaluating change requests

C. Insufficient resources for change implementation

D. Insufficient budget allocation

Correct Answer: B

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EXIN EPI Certified Information Technology Manager (CITM) Free Practice Test