EXIN BCS Service Integration and Management (SIAMF) Free Practice Test

Question 1

What is a disadvantage of the hybrid service integrator structure?

A. Thecustomer can inadvertently develop a long term dependency on the service integration partner.

B. The high level of dependencyon the service integrator adds risks to continuity.

C. The service integrator might be perceived to be biased, even if this is not the case.

D. The customer can revert to an internally sourced solution if the service integration partner fails to live up to expectations.

Correct Answer: B

Question 2

What is a benefit ofadopting SIAM for an organization?

A. SIAM enables effective contracts between the service integrator and the service providers.

B. SIAM provides service providers with a tool to support their internal processes.

C. SIAM makes service providers accountable for the end-to-end delivery of services.

D. SIAM provides a single point of control for the integrated delivery of services.

Correct Answer: D

Question 3

In which stage of the SIAM roadmap should an organization start tocreate their business case for SIAM?

A. Plan and Build

B. Implement

C. Discovery and Strategy

D. Run and Improve

Correct Answer: C

Question 4

Which practice provides a way to structure data and information from service measurement, to support the practice for enabling and reporting on end-to-end services?

A. apply agile thinking

B. use qualitative and quantitative measures

C. create a reporting framework

Correct Answer: C

Welcome to TestSimulate

EXIN BCS Service Integration and Management (SIAMF) Free Practice Test