Design and Implement B2B Multi-Cloud Solutions (ARC-801) Free Practice Test

Question 1

Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

A. Give Sales Cloud license to the Field Service team to view Order and Order Item data.

B. Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.

C. Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.

D. Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.

Correct Answer: B

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Question 2

Universal Containers (UC) has its product and primary pricing in an ERP.For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce's multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.
The sales process is structuredso that the customers add products to the cart through the Storefront and request a quote from UC's sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.
Where does UC house the system of record for its sales process?

A. Salesforce Sales Cloud

B. Salesforce CPQ

C. Salesforce B2B Commerce

D. Third-party data warehouse

Correct Answer: A

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Question 3

Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make surethey are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because ofduplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers

A. Can the direct Sales team use the standardfunctionality?

B. Are the processes the same for the direct Sales team and indirect Sales team?

C. How critical are the business processes?

D. Is the data shared between the direct Sales team and indirect Sales team?

Correct Answer: B,D

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Question 4

Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce in some manner.
What kind of integration method should a Solution Architect suggest to accommodate this need?

A. Utilize Apex Callouts based on the devices' state change.

B. Load the public cloud solution directly to Salesforce using MuleSoft.

C. Embed the devices' sensor data in a view on the Assetrecord.

D. Utilize Platform Events based on the devices' state change.

Correct Answer: D

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Question 5

3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to gothrough an approval process that allows for resubmitting to only those that previously rejected the additional discount.
Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind?
Choose 2 answers

A. Flow

B. CPQ license

C. Price Rules

D. CPQ Plus license

Correct Answer: B,C

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Question 6

AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers

A. Utilize the standard user adoption reports and dashboards to track invoice data.

B. Migrate all historical payment methods from the homegrown system.

C. Provide training and enablement for end users and admins prior to go live.

D. Compare invoices as produced in both systems to ensure customer invokes are as expected.

E. Create a release and change management process to incorporate feedback and fix issues.

Correct Answer: B,C,D

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Question 7

During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers

A. Suggest that the executive team tie performance metrics to Salesforce usage.

B. Create recurring office hours for end usersto call in to speak directly with the Solution Architect.

C. Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.

D. Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.

Correct Answer: C,D

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Question 8

A software solutions company has created several SaaS applications that it sells to its customers. The company would like an easier way to allow customers to renew their subscriptions each period. Today, the company has to run reports across multiple disparate systems to find out which products each customer has purchased, their usage levels, and when each customer needs to renew. Tracking and identifying when to contact customers is a very manual process and involves sates people sending emails with invoices attached. Customersoften mail paper checks to the company, leading to disconnected invoicing and payment processing.
Which two products should a Solution Architect consider to resolve the subscription, invoicing, and payment issues the company is currently experiencing?
Choose 2 answers

A. Salesforce Order Management

B. Salesforce CPQ

C. B2B Commerce

D. Salesforce Billing

Correct Answer: B,D

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Question 9

Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

A. Createan opportunity when a customer clicks a cross-sell or upsell email link.

B. Stop creating leads in Sales Cloud for abandoned carts.

C. Put all leads from the abandoned carts in a queue.

D. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.

E. Set up lead nurturing with Marketing Cloud and automate emails through journeys.

Correct Answer: B,C,E

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Salesforce Design and Implement B2B Multi-Cloud Solutions (ARC-801) Free Practice Test