Delta -Selling HP PPS ServiceOne Services (HP5-H10D) Free Practice Test

Question 1

According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A. 18%

B. 32%

C. 58%

D. 92%

Correct Answer: B

Question 2

What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A. 34%

B. 44%

C. 14%

D. 24%

Correct Answer: B

Question 3

What is true about HP Standard Contractual Services?

A. Each HP Standard Contractual Services agreement is linked to one hardware serial number.

B. HP standard Contractual Services can provide special customer delivery requirements, such as project
management.

C. HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.

D. The HP Standard Contractual Services are annual services for multiple products on one agreement.

Correct Answer: D

Question 4

A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?

A. Purchasing an extended warranty

B. HP Post-Warranty Care Pack

C. Hardware Refresh

D. Upgrading with HP Contract

Correct Answer: C

Question 5

The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)

A. Travel HP Care Pack Service

B. PC Tracking and Recovery HP Care Pack Service

C. Onsite HP Care Pack Service

D. Asset Tagging HP Care Pack Service

E. Offsite HP Care Pack Service

Correct Answer: C,E

Question 6

What is true about the difference between HP Contractual Services and HP Care Pack Services?

A. HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.

B. HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable

C. HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.

D. HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers

Correct Answer: B

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HP Delta -Selling HP PPS ServiceOne Services (HP5-H10D) Free Practice Test