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BBPSD Customer Service Sample Questions:

1. Before sending a customer an email you should always:

A) Use an appropriate title.
B) All of the above.
C) Read the email before sending.
D) Be courteous.

2. It is important to give an internal customer a good customer experience because:

A) They are equally as important as external customers.
B) They are more likely to be a returning customer.
C) They are more important than external customers.
D) They are more likely to complain than external customers.

3. Multitasking is:

A) Doing more than one task at a time.
B) Doing one task and then doing another.
C) Doing things in sequence.
D) Only for people in busy jobs.

4. It is important to give an internal customer a good customer experience because:

A) They are equally as important as external customers.
B) They are more likely to be a returning customer.
C) They are more important than external customers.
D) They are more likely to complain than external customers.

5. It is important for organisations to know that customer expectations:

A) Can rarely be met.
B) Can sometimes not be met.
C) Are always realistic.
D) Must be met.

Solutions: