A. A tool toward improving the trainer's future performance

B. A final assessment tool to evaluate the learner's knowledge

C. Evidence to the client that participants learned the topics covered

D. Justification for any report critiquing the learning objectives

A. The students understand the material

B. The students need a review on the instruction block

C. The students need to hear the entire lesson again

D. The students are confused on the material

A. Concentrate on getting the student's technical problem solved so they can learn with the rest of the class.

B. Try to quickly analyze the problem to resolve the issue.

C. Ignore the problem and work with the student during a break so the class is not disturbed.

D. Have another learner help the student while the instructor continues teaching.

A. Create material for the missing topics and send it on to the course developer for inclusion in future versions.

B. Contact the course developer and report the missing topics, providing suggestions where appropriate.

C. Discuss with the contact about an additional class session to cover the missing material.

D. Purchase material from a different vendor for future classes on the subject.

A. The trainer evaluation form filled out by the students

B. Short tests developed by the trainer

C. The trainer's mental notes about the students' ability

D. Student labs led by the instructor during class

A. Role playing

B. Lecture

C. Demonstration

D. Brainstorming

A. The amount of time it takes for each group to solve an issue

B. Designate someone in the group to be the leader

C. Learning is enhanced through interaction and conversation

D. The group's individual knowledge of the members of the group

A. Skip covering the course objectives; they will be covered in the material.

B. Do not allow any questions from students to save time.

C. Work with the client to remove material they believe is not needed.

D. Talk faster to allow more material to be covered.

A. Ask the learner to sit closer to the whiteboard so it can be seen easier.

B. Give the learner homework to see if they understand the lesson.

C. Approach the learner during lunch to see if the material is being understood.

D. Ask one of the advanced learners to check on the frustrated learner.

E. Call the learner to the front of the class to explain some of the material.

A. If the instructor had received permission from management

B. When facilitating a subject related to a profession in which the learners are highly familiar with the terms

C. When the instructor has polled the participants and all agree that they should be used

D. When the course ware specifies that technical jargon can be used

A. Send the user a private chat message explaining the concept better and add a positive emoticon to calm the learner.

B. Rephrase the comment into an anonymous question in case other learners are confused and discuss as a group.

C. Reply to the class and ask the class to use appropriate netiquette when responding to any messages.

D. Use the administrator control panel in the virtual classroom client to cut off access for the irate user until the learner is calm.

A. Ask the student's boss to leave the class in order to stop the interruptions.

B. When the student makes a mistake point it out to the class to embarrass them.

C. On a break talk to the student and ask them to limit their interruptions.

D. Publicly announce that the interruptions will not be tolerated.

A. A discussion of the manager's reasons for providing the course

B. An opportunity for students to ask questions about the course content

C. An explanation of the learning objectives for the class

D. Instructions for the students to not eat in the classroom during the course

A. Present a copy of the pre-test results to the organization.

B. Prepare a written report on student progress halfway through the course.

C. Present the results of the final test to the organization.

D. Report the failures to the organization at the end of the course.

E. Conduct periodic evaluations of students throughout the course.