Last Updated: Jun 02, 2026
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1. Joe, a user, receives a spam email supposedly sent from a coworker's email address asking for money. This is an example of which of the following common security threats?
A) Spyware
B) Evil Twin
C) Phishing
D) Malware
2. A customer calls a technician frequently for the same problem. Which of the following troubleshooting steps MUST the technician perform NEXT to attempt to permanently solve this issue?
A) Identify the problem or symptoms.
B) Document findings, actions, and outcomes.
C) Establish a plan of action to resolve the problem and implement the solution.
D) Verify full system functionality and implement preventive measures.
3. Joe, a technician, is tasked with disassembling a laptop to replace its motherboard. Which of the following is the FIRST step he should perform?
A) Remove the battery and the removable CD-ROM drive
B) Prepare some containers to hold the parts
C) Write down where all the screws go on paper
D) Refer to manufacturer documentation
4. Which of the following is a common component found on ultra thin laptops and tablet devices?
A) Upgradeable RAM
B) Field serviceable parts
C) Solid state drives
D) Touch screen interface
5. CORRECT TEXT
A Windows 7 machine appears to have a failure. Every time it is rebooted, the message "BOOTMGR is missing" appears. You have previously inserted a Windows 7 installation DVD into the DVD-ROM. Please repair this failure without overwriting the customers' local user profiles.
Instructions:
Launch the simulation to repair the failure
Type Help in command line to show list of available commands
When you have completed the simulation, please select the done button.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: Only visible for members |
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