Cisco Certified Support Technician (CCST) IT Support (100-140) Free Practice Test

Question 1

During operation, a user reports that their desktop PC randomly reboots without warning. What is the most likely hardware component to investigate first?

A. The keyboard and mouse

B. The sound card

C. The power supply unit (PSU)

D. The network interface card (NIC)

Correct Answer: C

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Question 2

What is a key security practice when using Remote Desktop to provide support?

A. Use the highest possible resolution to improve the visibility of details on the user's screen

B. Disconnect from the Remote Desktop as soon as the support task is completed

C. Allow multiple connections to the same session for efficiency

D. Transfer all necessary files to the technician's computer before starting work

Correct Answer: B

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Question 3

During a video conference, a MacOS user realizes that the other participants cannot hear them.
The microphone is working properly, but the conferencing app does not seem to have permission to use it. How should the user adjust their MacOS settings to fix this?

A. Increase the microphone volume in Sound Preferences

B. Change the output device in Sound Preferences

C. Install a different conferencing app

D. Grant the conferencing app access to the microphone in Security & Privacy settings

Correct Answer: D

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Question 4

A technician is called to troubleshoot a Webex Desk Pro screen that is not displaying video during calls, although audio is functioning properly.
What should the technician check first?

A. The firmware version of the Webex Desk Pro

B. The network connection to ensure it is stable and fast enough for video

C. The brightness settings on the Webex Desk Pro screen

D. The audio settings in the Webex software

Correct Answer: B

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Question 5

A company wants to ensure that their employees can access shared documents stored in Dropbox from their Windows workstations as if they were stored on a local network drive. What is the most straightforward method to achieve this?

A. Directly integrate Dropbox using Windows SMB service

B. Use third-party software to map Dropbox as a network drive

C. Use the Dropbox app to create a synchronized folder on each workstation

D. Configure each workstation with FTP access to Dropbox

Correct Answer: C

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Question 6

During a hardware audit, an IT support technician needs to identify the chipset on a desktop computer's motherboard to assess whether it supports a planned operating system upgrade.
What is the most efficient way to obtain this information without disassembling the computer?

A. Use a third-party system information tool

B. Look at the manufacturer's label on the back of the computer

C. Refer to the system's BIOS/UEFI interface

D. Check the number of RAM slots on the motherboard

Correct Answer: A

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Question 7

A user with visual impairments needs to navigate their Windows 10 computer more easily. Which accessibility feature should be enabled to assist them?

A. Turn on Filter Keys

B. Activate Windows Speech Recognition

C. Enable Magnifier

D. Adjust Mouse Settings

Correct Answer: C

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Question 8

A software development company needs to host a highly available web application that can automatically adjust its compute capacity based on user demand.
Which AWS service should they primarily utilize?

A. Amazon Glacier

B. Amazon S3

C. Amazon EC2 Auto Scaling

D. AWS IAM

Correct Answer: C

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Question 9

What AWS service would you recommend to a company looking to deploy a scalable and managed database solution?

A. Amazon VPC

B. Amazon S3

C. Amazon EC2

D. Amazon RDS

Correct Answer: D

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Question 10

A video production team wants to connect multiple 4K monitors to a workstation using USB-C connections to enable high-resolution video editing.
What is an essential specification the IT support technician should ensure these USB-C cables and ports meet?

A. Data transfer rates of at least 40 Gbps

B. Support for USB 2.0 data transfer standards

C. High-speed charging up to 100W

D. Ability to act as a host device

Correct Answer: A

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Cisco Certified Support Technician (CCST) IT Support (100-140) Free Practice Test