Certified Senior System Architect (CSSA) 72V1 (PEGACSSA72V1) Free Practice Test

Question 1

An insurance claim case is field by a customer and assigned a claim type (fire, flood, or theft). The claim contains a list of loss items. Which of the data would you store in a local data source?

A. Customer data

B. Claim types

C. Items of loss

D. Policy details

Correct Answer: B

Question 2

Which of the following requirements can be implemented using Next Best Action?

A. Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

B. Reduce average handle time of each customer interaction to less than two minutes per incident.

C. Identify why response rates for a campaign in a region are lower than the company average.

D. Provide the customer service representative with a list of potential reasons the customer has called.

Correct Answer: A

Question 3

You need to update the navigation menu in a portal. Which tool do you use to identify the rule that contains the menu?

A. The System Management Application (SMA)

B. The Run Rule dialog

C. The Tracer

D. Live UI

Correct Answer: C

Question 4

You are asked to create a custom status named Open-Review. This status is to be applied to assignments in one application. How do you satisfy the request?

A. Circumstance the existing Open Field Value record on the application name and update the status value to Open-Review.

B. Create a Field Value record named Open-Review for .pyStatusWork and configure an Access When record to apply the status to the correct application.

C. Add the Open-Review status to the Application record for the application.

D. Create a Field Value record named Open-Review for .pyStatusWork with the Apply To class set to the class group.

Correct Answer: D

Question 5

A flow action calls a pre-processing data transform to initiate values. There are several flow actions available for the assignment. You want to make sure that the values are only initiated once for each flow action.
How do you implement a solution?

A. Configure the data transform as post-processing instead of pre-processing.

B. Add logic to the pre-processing data transform to test if values were already initiated.

C. Do nothing. The pre-processing data transform is only called once for each assignment.

D. Make sure that the flow action does not have the highest likelihood since it will always be invoked.

Correct Answer: A

Question 6

In Pega Decision Management, which level of the proposition data model represents the purpose of the proposition?

A. Proposition name

B. Strategy

C. Group

D. Business issue

Correct Answer: B

Question 7

An application includes the following set of circumstanced instances of a decision table.

You update the application and increment the AccountManage ruleset version to 01-02-01. As part of this update, the circumstance .Status="Silver" is no longer needed by the application.
How do you implement this change?

A. Create a new version of the circumstanced decision table in AccountManage:01-02-01 and set the availability to Blocked.

B. Create a new version of the circumstanced decision table in AccountManage:01-02-01 and set the availability to Withdrawn.

C. Create a new version of the circumstanced decision table in AccountManage:01-02-01 and select the Base rule option.

D. Do nothing. Rule resolution does not consider rules in a lower minor version of a ruleset.

Correct Answer: D

Question 8

You are configuring a drop-down list with a page list property. When the user selects an item in the list, you want to retrieve data associated with the selected item and add the data to the case.
How do you configure the data access for the page list property?

A. Select the Manual option so the user can add selected data to the page-type property through the UI.

B. Select the Copy data from a data page option so the selected information can be retrieved using a data page lookup.

C. Select the Allow use as reference property in activities option so the selected information can be retrieved using an activity.

D. Select the Refer to a data page option so the selected information can be retrieved using a data page lookup.

Correct Answer: A

Question 9

In which of the following situations would you configure global resource settings?

A. A SAP connector returns simulated data in the development environment.

B. The thresholds for a SLA are set to hours instead of days on a testing environment.

C. The credentials for a REST service differ between development and production environments.

D. Two SOAP connectors execute in parallel to improve performance.

Correct Answer: C

Question 10

A client wants to replace the Pega 7 logo in the Case Manager and Case Worker portals. Instead of using the company logo, the client wants you to use the logos for each of the company's operating subsidiaries - a user in the ABC subsidiary sees the logo for ABC, and a user in the XYZ subsidiary sees the XYZ logo.
How do you ensure that each user sees the appropriate logo in their portal?

A. Add a when condition to the portal record to determine which image to display.

B. Reference the appropriate image on the user's Operator ID record.

C. Circumstance the portal harness on the user's division.

D. Specialize the portal header in the division layer of the Enterprise Class Structure (ECS).

Correct Answer: D

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Pegasystems Certified Senior System Architect (CSSA) 72V1 (PEGACSSA72V1) Free Practice Test