Certified Professional in Healthcare Quality Examination (CPHQ) Free Practice Test

Question 1

A managed care peer review committee should obtain which of the following first?

A. copies of the medical licenses

B. statement of authenticity

C. confidentiality statement

D. clinical practice guidelines

Correct Answer: C

Question 2

A healthcare quality professional is organizing a team to address accuracy of the admission source data element, which affects exclusions for multiple quality measures. Which proposed team is most appropriate?

A. Team D

B. Team A

C. Team C

D. Team B

Correct Answer: B

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Question 3

A nurse inadvertently hung an IV medication on the wrong patient's IV pump, but discovered the error prior to initiating the infusion. Patient harm was averted, and the nurse disclosed the error to a healthcare quality professional. The quality professional should

A. encourage the nurse to report the near-miss error through the adverse event reporting system.

B. recommend that the nurse undergo additional medication safety training.

C. perform no additional action since the error did not affect the patient, and the nurse disclosed the near- miss.

D. report the nurse to the manager for not performing safety checks prior to medication administration.

Correct Answer: A

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Question 4

The data below shows 30-day readmission rates for heart failure patients by the primary language spoken and by gender with 95% confidence intervals in parentheses. Which group should be the priority target for reducing disparities in readmission rates?

A. All Russian speakers

B. Russian-speaking females

C. All Arabic speakers

D. Arabic-speaking females

Correct Answer: C

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Question 5

A continuous quality improvement team has proposed a major change in the billing process for home health service. Staff acceptance of the change is best facilitated by:

A. Long-range planning

B. A pilot project

C. Immediate implementation

D. Medical staff education

Correct Answer: B

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Question 6

Managed care outcomes related to HEDIS measures are most commonly obtained through

A. grievances.

B. claims data.

C. satisfaction survey results.

D. medical records.

Correct Answer: B

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Question 7

A healthcare quality professional should determine that this process is:

A. Improved

B. Unstable

C. Changed

D. Random

Correct Answer: B

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Question 8

A healthcare quality professional receives the following Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey results:
Which of the following should be the next action by the professional?

A. Recommend a member education Initiative on access to care standards.

B. Initiate a practitioner communication initiative on access to care standards.

C. Request a population demographic report on current membership diversity.

D. Solicit Input from the member advocacy panel regarding barriers to service.

Correct Answer: B

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Question 9

An internal customer of the admission process in a skilled nursing facility is the

A. patient being admitted.

B. insurance company.

C. nurse completing the initial assessment.

D. patient's spouse and family.

Correct Answer: C

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Question 10

Which of the following measures would best evaluate the health of a metropolitan area?

A. Life expectancy

B. Maternal mortality rate

C. Quality-adjusted life year

D. Average birth weight

Correct Answer: A

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Question 11

An organization has Implemented a quality improvement project. The goal is a mean compliance rate of 90%.
The results of observations are found in the table below:

Which focus area presents the greatest opportunity for the organization?

A. patient flow

B. infection prevention

C. pain management

D. environment of care

Correct Answer: A

Question 12

The quality professional has been asked to perform chart audits on a population to assess how often hypertension is being addressed by clinicians when hypertensive patients presented to the clinic in the last year. The clinic has over 8,000 patients diagnosed with hypertension. Which of the following would be most appropriate for the quality professional to consider when selecting a sampling methodology?

A. Selection of 400 charts using a simple random sampling method

B. Selection of 800 patients using a snowball sampling method

C. Selection of patients who had a visit during the last month of the year

D. Selection of the entire population as a sample to make sure the results are accurate

Correct Answer: A

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Question 13

A performance improvement project was initiated at the beginning of the flu season to increase the influenza vaccinations given in a pediatric clinic. The organization implemented a template to document patient influenza vaccine status and to offer the vaccine to any patients identified as not having been vaccinated. To evaluate and document the process improvement results over time, the quality professional should use which of the following?

A. Process decision program chart

B. Control chart

C. Force field analysis

D. Matrix diagram

Correct Answer: B

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Question 14

A quality improvement team has been trained on writing SMART aim statements. Below are the team's aim statements:
Reduce adverse drug events in critical care by 10% within 12 months.
Reduce the time from 911 call to intervention for cardiac complaints by 15%.
Reduce30-day readmissions from 20% to 15%.Which of the following key elements in aim development appears to have been lost after the training?

A. measurable

B. achievable

C. specific

D. time-bound

Correct Answer: D

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NAHQ Certified Professional in Healthcare Quality Examination (CPHQ) Free Practice Test