Certified Pega Decisioning Consultant (PCDC) 87V1 (PEGAPCDC87V1) Free Practice Test

Question 1

If the Pega Customer Decision Hub presents Next-Best-Action recommendations to a customer in a call-center, the Next-Best-Action is re-evaluated when _____, ____, and ____ (Choose Three)

A. a customer responds to an offer

B. the service representative is in the middle of completing a task

C. the service representative completes a task

D. the marketer retires an offer

E. a customer changes the call context

Correct Answer: A,C,E

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Question 2

U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?

A. Select different audience sample with similar profile

B. Trigger an external ETL (Extract-Transform-Load) process

C. Select Refresh the audience

D. Run the starting population segment daily

Correct Answer: C

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Question 3

A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day 1. On day 3, it sends a reminder email to customers who haven't responded to the first email. On day 7, it sends a second reminder to customers who haven't responded to the first two emails. If you were to re-implement this requirement using the always-on outbound customer engagement paradigm, how would you approach this scenario?

A. Configure the primary schedule to run daily and let the AI choose the best action from all the actions that a customer qualifies for based on engagement policies

B. Configure a primary schedule for the original offer email and setup an ad-hoc or emergency schedule to send reminder emails

C. Create an action with a flow that contains 3 Send Email shapes, one for each email. Set appropriate wait times between the shapes

D. Create three segments to identify the target audience for each of the three offer emails - day 1, day 3 and day 7. Setup three schedules per day targeting each of the three segments

Correct Answer: A

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Question 4

Reference module: Analyzing customer distribution using Pega Value Finder.
As a Decisioning Consultant, you have just implemented a project to present mortgage offers to customers on their self-service portals. The bank asks you to pull data on the distribution of the offers to well-engaged, under-engaged, or not-engaged customers. Which simulation do you run to get the required information?

A. Pega Value Finder

B. Audience simulation

C. Distribution Test

D. Pega Scenario Planner

Correct Answer: A

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Question 5

U+ Bank a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in lo the web self-service portal. The bank added engagement policy conditions to show the offers based on the banks requirements.
In the Answer Area select the correct engagement policy for each condition.

Correct Answer:

Explanation:
Correct Engagement Policy Configuration:
* The customer must not be flagged as a defaulted borrower
* Engagement policy: Eligibility
* Customer already owns a higher-value offer
* Engagement policy: Applicability
* Must be a resident of New York City
* Engagement policy: Eligibility
* The savings product offers are relevant only if the customer has not explicitly opted out of direct marketing
* Engagement policy: Applicability
* Inappropriate for customers with a credit score < 300 as they are likely to default
* Engagement policy: Suitability
* The customer must not be flagged as a defaulted borrower
* Eligibility: Eligibility conditions determine whether a customer qualifies for an offer at a basic level. Being flagged as a defaulted borrower is a fundamental criterion to disqualify a customer from receiving certain offers.

Question 6

Reference module: Analyzing customer distribution using Pega Value Finder Which two of the following statements are true about Value Finder? (Choose Two)

A. Shows the distribution of under-served customers across different groups

B. Identifies engagement policy conditions with bias

C. Provides recommendations to loosen strict conditions

D. Projects estimated value of the subsequent next-best-action run

Correct Answer: A,C

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Question 7

Reference module: Sending offer emails
U+ Bank currently uses Next-Best-Action Designer to manage 1:1 customer engagement in the web channel.
The bank would like to promote the same offers in email. Which two additional configurations are needed in Next-Best-Action Designer to promote the offers in email? (Choose Two)

A. Configure the arbitration to boost prioritization of actions meant for email

B. Create a separate issue and group business structure in the taxonomy that is specific to email actions

C. Define the primary schedule

D. Setup real-time container triggers to communicate with the email server

E. Ensure that the email channel is enabled

Correct Answer: C,E

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 8

Reference module: Testing engagement policy conditions using audience simulation U+ Bank, a retail bank, recently implemented a project in which mortgage offers are presented to qualified customers when the customers log in to the web self-service portal. As one of the offers is not performing well, the business wants to understand how many customers qualify for the offer. As a Decisioning Consultant, which simulation do you run to check how many customers qualify for an action?

A. Ethical Bias Check

B. Persona Testing

C. Audience simulation

D. Pega Scenario Planner

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 9

Reference module: Next-Best-Action in an omnichannel environment
A bank uses Pega Customer Service in its contact center. When a call comes in, it is routed to a service representative. Once the service representative accepts the call, the Customer Decision Hub (CDH) determines the Next-Best-Action to be offered to the customer. What two pieces of information is used by the Customer Decision Hub to determine the Next-Best-Action recommendations? (Choose Two)

A. The previous customer's profile

B. Call context

C. The service representative's profile

D. Customer Profile

Correct Answer: B,D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 10

Reference module: Essentials of always-on outbound
A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day 1. On day 3, it sends a reminder email to customers who haven't responded to the first email. On day 7, it sends a second reminder to customers who haven't responded to the first two emails. If you were to re-implement this requirement using the always-on outbound customer engagement paradigm, how would you approach this scenario?

A. Configure the primary schedule to run daily and let the AI choose the best action from all the actions that a customer qualifies for based on engagement policies

B. Create three segments to identify the target audience for each of the three offer emails- day 1, day 3 and day 7. Setup three schedules per day targeting each of the three segments

C. Configure a primary schedule for the original offer email and setup an ad-hoc or emergency schedule to send reminder emails

D. Create an action with a flow that contains 3 Send Email shapes, one for each email. Set appropriate wait times between the shapes

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 11

In a call-center application that receives Next-Best-Actions from Pega Customer Decision Hub, the customer service representative (CSR) is _________.

A. expected to improvise based on some basic customer information displayed on screen

B. always expected to sell a product or service irrespective of the customer's call intent

C. forced to follow a strict path of recommended steps, from which the CSR cannot deviate

D. guided on the next important conversation to have with the customer

Correct Answer: D

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Question 12

A bank is currently doing cross-sell on the web by showing various credit cards to its customers. Due to the credit limits of each card, the bank wants to present credit cards only to suitable customers who have a credit score greater than 500. Which component helps you to calculate a customer's credit score?

A. Set Property

B. Results

C. Filter

D. Scorecard

Correct Answer: D

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Question 13

MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?

A. Applicability rules

B. Prioritization formula

C. Customer segment

D. Audience

Correct Answer: C

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Question 14

U+, a retail bank, does not want to offer a Gold card to customers who already have a Platinum card. Which engagement policy condition best suits this requirement?

A. Suitability

B. Eligibility

C. Applicability

Correct Answer: C

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Pegasystems Certified Pega Decisioning Consultant (PCDC) 87V1 (PEGAPCDC87V1) Free Practice Test