Certified Pega Decisioning Consultant 25 (PEGACPDC25V1) Free Practice Test

Question 1

U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bank completes these changes by using revision management features of Pega Customer Decision Hub and 1:1 Operations Manager.
Customers see credit card offers based on various engagement policies on the U+ Bank website. The bank wants to update the underlying decision strategy of an engagement policy condition.
According to best practices, which statement correctly describes the implementation of the change to fulfill this business requirement?

A. A next-best-action designer modifies the decision strategy in Customer Decision Hub.

B. A next-best-action designer modifies the decision strategy in 1:1 Operations Manager.

C. A next-best-action specialist modifies the decision strategy in 1:1 Operations Manager.

D. A next-best-action specialist modifies the decision strategy in Customer Decision Hub.

Correct Answer: A

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Question 2

U+ Bank's marketing department wants to use the always-on outbound approach to send promotional emails about credit card offers to qualified customers. As a part of this promotion, the bank wants to identify the starting population by defining a few high-level criteria in a segment.
For each condition below, select which two conditions should be defined in Segment and which three conditions should be defined in Engagement policy as best practice.

Correct Answer:

Question 3

U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning architect, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

A. Very Poor

B. Good

C. Fair

D. Poor

Correct Answer: D

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Question 4

U+ Bank, a retail bank, has recently implemented Pega Customer Decision Hub. The bank currently uses an external tool to design email content and a third-party email service provider to send emails to its customers.
As a decisioning architect, how do you recommend the bank implements this requirement?

A. Create an external email treatment and use Customer Decision Hub to design the email.

B. Create an Internal email treatment and use Customer Decision Hub to design the email.

C. Create an external email treatment and use an external tool to design the email.

D. Create an internal email treatment and import the email content HTML.

Correct Answer: C

Question 5

MegaRetail Solutions has successfully created and approved their brand voice in Pega 1:1 Operations Manager. They have also established global directives for style, grammar, language, and compliance. Now they want to ensure that their Pega GenAI system uses this brand voice to generate marketing treatments that also maintain consistency with their established guidelines.
How will MegaRetail Solutions' approved brand voice be applied in their content generation process?

A. Brand voice replaces global directives for streamlined content creation

B. Global directives override brand voice settings for compliance requirements

C. The system uses brand voice with global directives for consistent content generation

D. Brand voice applies only to manually created content, not automated generation

Correct Answer: C

Question 6

U+ Bank observes that some customers receive the same credit card offer multiple times within a short period, which results in dissatisfaction. The bank wants to suppress a specific credit card offer if it has been shown three times within seven days.
What should you configure in the Contact Policy to prevent a specific credit card offer from being shown to a customer more than three times in seven days?

A. Set the Tracking Level to Group and the Outcome Type to Clicks.

B. Set the Tracking Level to Action and the Outcome Type to Impressions.

C. Set the Tracking Level to Group and the Outcome Type to Impressions.

D. Set the Tracking Level to Action and the Outcome Type to Clicks.

Correct Answer: B

Question 7

U+ Bank is designing a customer journey to increase credit card usage among new customers. The journey includes several stages with specific actions triggered by customer behavior. The bank wants to ensure that customers receive the most relevant actions based on their engagement.
Which stage arbitration option should the NBA Specialist select to ensure that customers always progress in the journey without reverting to previous stages?

A. Forward progress (no backwards).

B. Eligible stage with the highest priority action.

C. All Issues and All Groups.

D. Rightmost eligible stage.

Correct Answer: A

Question 8

U+- Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, enabled the web channel, and defined a new real-time container trigger in the Next-Best-Action Designer What else do you configure for the new treatments to be present in the next-best-action recommendations?

A. Modify the Next-Best-Action Framework strategy to cater to the new web channel.

B. Create a channel strategy specifically for web.

C. Change the generated decision strategy.

D. No need to do anything. The strategy is auto-generated.

Correct Answer: D

Question 9

Which of the following reasons explains why a customer might receive an action that they already accepted?

A. The action suitability conditions are not defined.

B. The actions are filtered based on eligibility.

C. The suppression rules are not defined to exclude previously accepted actions.

D. The volume constraint is not set to exclude previously accepted offers.

Correct Answer: D

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Question 10

U+ Bank has recently defined two contact policies:
1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days.
2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the reason that Paul cannot see the offer?

A. Paul rejected the Reward card offer once on the web channel.

B. Paul rejected other credit card offers once on the web channel and once in the contact center.

C. Paul rejected other credit card offers twice on the web channel and once in contact center.

D. Paul rejected the Reward card offer once in contact center.

Correct Answer: C

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Pegasystems Certified Pega Decisioning Consultant 25 (PEGACPDC25V1) Free Practice Test