Certified Manager of Quality/Organizational Excellence Exam (CMQ-OE) Free Practice Test

Question 1

Typically, which of the following engineering functions is considered part of the quality function?

A. Reliability

B. Design

C. Environmental

D. Industrial

Correct Answer: A

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Question 2

Which of the following strategic actions best ensures compliance with evolving legal and regulatory requirements?

A. Increasing capital investment to improve production capacity

B. Establishing partnerships with local suppliers for cost savings

C. Diversifying product offerings to capture new market segments

D. Implementing a regular review process for legislative changes

Correct Answer: D

Question 3

To create a positive organizational culture, which of the following factors needs to be modeled and reinforced from top management down?

A. Change management

B. Diversity

C. Core values

D. Profitability targets

Correct Answer: C

Question 4

A manufacturer purchases a square part for use in an assembly. The part contains four pins equally spaced from the center, and one of the four pins is shorter than the other three. The quality manager received data indicating that the parts are being oriented incorrectly by the automated assembly machine. A multifunctional team investigates the problem and recommends making a 45° cut on the corner of the part near the shortest pin, as shown in the drawing below.

This modification reduces the number of assembly errors significantly. The process used to correct the assembly problem is known as:

A. Single-minute exchange of die (SMED)

B. Kaizen

C. Mistake-proofing

D. Quality function deployment (QFD)

Correct Answer: C

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Question 5

A manager who uses a different leadership style for subordinates depending on the task-related maturity of those subordinates is employing what type of leadership style?

A. Autonomous

B. Situational

C. Theory Y

D. Charismatic

Correct Answer: B

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Question 6

A company is establishing customer contact requirements to provide measurable performance levels for all front-line employees who interact directly with customers. To make these requirements effective, the company must also take which of the following actions?

A. Assign each senior manager a customer representative to work with as a teammate

B. Ask customers to define the type and level of service they expect

C. Evaluate the customer satisfaction levels of major competitors

D. Create a cross-functional team to analyze the relationship between internal and external customers

Correct Answer: B

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Question 7

Which of the following tools can be used to conduct a time series analysis of process performance?

A. Scatter diagram

B. X and s chart

C. Histogram

D. Pareto chart

Correct Answer: B

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Question 8

Which of the following elements must be known for a team to conduct a process capability study?

A. The standard deviation of the mean

B. The specification limits

C. The cause of the variation

D. The optimal control limits

Correct Answer: B

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Question 9

Which of the following is an example of the PDCA cycle?

A. Plan meeting, develop agenda, conduct meeting, implement actions

B. Plan meeting, conduct meeting, record minutes, prepare next meeting

C. Develop agenda, conduct meeting, review discussions, implement actions

D. Develop agenda, set time and place of meeting, conduct meeting, review actions

Correct Answer: C

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Question 10

A project improvement team has identified several key issues but disagrees over the importance of certain issues. If project resources are limited and the key issues are similar. which of the following tools wall help resolve the disagreement?

A. An affinity diagram

B. A prioritization matrix

C. A cause and effect diagram

D. An interrelationship digraph

Correct Answer: B

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Question 11

One of Deming ' s 14 points is the suggestion that companies should use:

A. Written objectives to manage staff and achieve measurable results

B. Inspection and testing to eliminate errors

C. On-the-job training to increase knowledge

D. The goal-question-metric paradigm to improve quality

Correct Answer: C

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Question 12

Commonly shared values, beliefs, and attitudes form an organization ' s:

A. Mission

B. Culture

C. Strategy

D. Policy

Correct Answer: B

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Question 13

One of the first steps in optimizing the supply chain is to:

A. Create a fault tree analysis

B. Develop a flowchart

C. Conduct a cause and effect analysis

D. Apply the Deming wheel

Correct Answer: B

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Question 14

Which of the following statements describes an effective relationship between an organization ' s strategic plan and its quality plan?

A. Each plan is developed and implemented independently.

B. Each plan supports the other equally.

C. The strategic plan supports the quality plan.

D. The quality plan supports the strategic plan.

Correct Answer: C

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ASQ Certified Manager of Quality/Organizational Excellence (CMQ-OE) Free Practice Test