Certified Implementation Specialist - IT Service Management (CIS-ITSM) Free Practice Test

Question 1

What function can a user with only the ITIL role perform in the Major Incident process?

A. Resolve a Major Incident

B. Publish Major Incident communication updates

C. Propose a Major Incident candidate

D. Promote a Major Incident candidate

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 2

You have just upgraded your instance and have not migrated to multimodal change.
Using the default settings, when you click on Change > Create new, what page displays?

A. Change Overview

B. Change Form

C. Change Interceptor

D. Change Landing Page

Correct Answer: C

Question 3

If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?

A. The Assignment group field remains empty

B. The Assignment group field is populated with agent ' s user group

C. The agent is prompted to select the Assignment group

D. An error is displayed indicating the Assignment group field must be populated before executing the Assign to me Ul action

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 4

In the Quebec release of Change management, what new architectural features were added?

A. Change Flows, Change Designer and Change Approval Matrix

B. Change PIR Assessments, Change Designer and Change Approval Policies

C. Catalog builder and Change Designer

D. Change Models, Change Flows and State Transition Models

Correct Answer: D

Question 5

Which record type would you use for an Ask a Question form that would generate an Incident?

A. Record Producer

B. Content Hem

C. Linked Item

D. Order Guide

E. Catalog Item

Correct Answer: A

Question 6

Which type of catalog item may be found in a Service Catalog?

A. Record Producers

B. Categories

C. Requested Items

D. Execution Plans

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 7

Incidents are stored in what table?

A. Incident [incident]

B. Incident [task_incident]

C. Incident [sn_task_incident]

D. Incident [sn_incident]

Correct Answer: A

Question 8

Which field from the configuration item will automatically populate in the Assignment group field of a problem record?

A. Managed

B. Approval group

C. Support group

D. Change group

Correct Answer: C

Question 9

What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?

A. Catalog item management

B. Service portfolio management

C. Service mapping

D. Service catalog management

Correct Answer: D

Question 10

From a data model perspective which Table is the base class for the configuration management database?

A. Asset (asset)

B. Configuration Item [cmdb_ci]

C. Base Configuration Item (cmdb)

D. Base Item [cmdb_base_item]

Correct Answer: C

Question 11

What defines which catalog Items, and in what order, are included in an Order Guide?

A. Rules

B. Ul policies

C. Order guide template

D. Variable sets

Correct Answer: A

Question 12

What functionality can be used to define the sequence of activities that should be taken to complete catalog items?
Choose 2 answers

A. State Transitions

B. Flow

C. Workflow

D. Activity Map

Correct Answer: B,C

Welcome to TestSimulate

ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) Free Practice Test