Certified Application Associate – SAP Service Cloud 2111 (C_C4H510_21) Free Practice Test

Question 1

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

A. On every save of the report

B. On specific report creation

C. Periodic scheduling

D. Ad-hoc broadcasting

Correct Answer: C,D

Question 2

What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.

A. Configure process steps and define work distribution.

B. Copy an existing approval process and modify the details.

C. Set validity from and to dates.

D. Create a new registered product.

E. Configure a resource scheduler.

Correct Answer: A,B,C

Question 3

Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

A. Resource scheduler

B. Contacts

C. Warranty

D. Account

Correct Answer: B,D

Question 4

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.

A. Service contracts

B. Installed bases

C. Contacts

D. Registered products

Correct Answer: A,C

Question 5

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.

A. The system background job for SLA determination runs every 30 minutes and has not been executed yet.

B. The question related to SLAs must be activated in project scoping.

C. A workflow rule has to be scheduled to trigger the determination.

D. The determination rules have been configured, but not activated.

Correct Answer: A,D

Question 6

Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

A. Maintenance category

B. Warranty category

C. Incident category

D. Cause category

E. Service category

Correct Answer: C,D,E

Question 7

Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

A. Process category

B. Maintenance category

C. Warranty category

D. Incident category

E. Cause category

Correct Answer: A,D,E

Question 8

Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

A. Insert

B. Upsert

C. Update

D. Delete

Correct Answer: A,B

Question 9

Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

A. Set the read and write access to restricted.

B. Set the access rights to edit.

C. Set the write access to restricted.

D. Set the read access to restricted.

E. Set the access rights to display.

Correct Answer: A,C,D

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SAP Certified Application Associate – SAP Service Cloud 2111 (C_C4H510_21) Free Practice Test