Certification Preparation For Community Cloud Consultants (CRT-271) Free Practice Test

Question 1

A Community Cloud consultant distributes the specialised real estate management Community using a Lightning Bolt solution. Which two items can be included in the Lightning Bolt solution? Choose 2 Answers Select one or more of the following:

A. Standard lightning community templates

B. Flows and flow categories

C. Custom applications

D. AppExchange applications

Correct Answer: A,B

Question 2

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enablemultilingual support for their Community.
Where can the Salesforce Admin configure the languages supported for this Community?

A. Community Settings

B. Community Builder

C. Site.com Studio

D. Force.com Sites

Correct Answer: B

Question 3

Unauthenticated users are unable to some articles on a Universal ContainersCommunity. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories. How should the Salesforce admin troubleshoot this issue?
Select one or more of the following:

A. Create a new data category specifically for guest users to display articles

B. Enable public access for the Community in setup and the Guest user profile

C. Check the article type permissions on the guest user profile

D. Create a featured topic in the Communitybuilder to display articles

Correct Answer: C

Question 4

Universal Containers needs to use capabilities, using the Customer Service Template, in Salesforce Communities to enable Social Sign-on for their customers. What should the SalesforceAdmin do to enable users to use their Social Sign-on?

A. Setup the authentication provider for Social sites and add the Social Sign-on component to the login page.

B. Enable Social Sign-on in the Community management preferences menu.

C. Configure Community Sign-on at the social web site to make sure the user is authenticated and provided access.

D. Create a custom login page with Social Sign-on capabilities, including authentication providers.

Correct Answer: A

Question 5

Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template. What is the recommended way to accomplish this task?

A. Create a Detail page for invoices and add the page as a Navigation Menu item.

B. Create a Visualforce page for Opportunities and add the page as a Navigation Menu item.

C. Create a pagelayout for leads and assign it to those profiles that have access to the Community.

D. Add Opportunities as a Salesforce Object in the Navigation Menu.

Correct Answer: D

Question 6

Universal Containers builds their customerCommunity on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?

A. From the Community site

B. From the Community Builder

C. From the Community Workspaces

D. From the All Communities setup page

Correct Answer: C

Question 7

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community. Where can the Salesforce Admin configure the languages supported by this community?

A. Community Settings

B. Community Builder

C. Site.com Studio

D. Force.com Sites

Correct Answer: B

Question 8

Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can aSalesforce admin enable this capability in the Community using configuration?
Select one or more of the following:

A. Allowing users to self register and create a workflow to update contacts to Person Account

B. Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts

C. Add a Person Account option to the user registration page and have the option selected by default

D. Enable Allow External Users to self-register in a Community Management and leave the account field blank

Correct Answer: D

Question 9

Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select aTopic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

A. Make sure Top Articles for Topics is enabled in Community Management

B. Set the Number of Articles property inside the Page Editor

C. Update Knowledge Settings inside Setup

D. Add the Top Articles component inside the Community Builder

Correct Answer: B

Question 10

Universal Containers wants to build a Community for all their employees. Currently, some oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable access to the Community for the users who are currentlyNOT Salesforce users?

A. Create the users as contacts and enable them as Community users.

B. Add the users to the Community asmembers.

C. Create the users in Salesforce and add their profile to the Community.

D. Allow the users to self -register to the Community.

Correct Answer: A

Question 11

What is the most efficient way for the Salesforce Admin to fulfill these requirements?
Universal Containers use Community to grant business customers secure access to accounts, orders, and invoices. Allcustomers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:* Leverage Chatter for collaboration.* Private project collaboration between the customer and Universal Containers.* Leverage documents, tasks, and events in the project space.* Customers can only see and access their projects.

A. Create unlisted groups and add project records to the group.

B. Use custom objects, record feeds, and control access through sharing.

C. Add private groups and add project records to the group.

D. Build a custom Visualforce project space and control access through sharing.

Correct Answer: B

Question 12

Universal Containers is building a Customer Community.
What can the Administrator add to the Navigation Menu?

A. Salesforce Objects, Topics, Community Pages, External URLs, Forecast, Menu Labels

B. Salesforce Objects, Topics External URLs, Lightning Components, Community Pages, Menu Labels

C. Salesforce Objects, Global Action, Community Pages, External URLs, Navigational Topics, Menu Labels

D. Salesforce Objects, Community Pages, App Launcher, External URLs, FeatureTopics, Setup Menu

Correct Answer: B

Question 13

Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready todeploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule?
Choose 3 answers
Select one or more of the following:

A. Deploy the changes to production using change sets to disable the welcome email

B. Add the Community user profile(s) as members of the Community before activating production

C. Turn the sandbox Community to Inactive status before deploying the metadata to production

D. Change the Community membership of sandbox Community users from Profiles to Permission Sets

E. Uncheck "Send Welcome Email" in production Workspaces before deployment

Correct Answer: A,C,E

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Salesforce Certification Preparation For Community Cloud Consultants (CRT-271) Free Practice Test