Building Business Specialist Skills (820-427) Free Practice Test

Question 1

A regional bank wants to improve the customer satisfaction score for its online banking user base by 25%. Which two system capabilities best support this business outcome? (Choose two.)

A. Single sign-on access management which enables customer authentication credentials to carry forward across multiple banking applications.

B. Implementing a cloud computing solution that incorporates industry best practices.

C. The creation of a consistent customer master that spans across all customer-facing business units (credit card, consumer banking, mortgage, personal loan).

D. A user experience that is optimized around how the company's backend order management system processes transactions.

E. The introduction of an Enterprise Resource Planning platform to replace the company's ecosystem of legacy applications.

Correct Answer: A,C

Question 2

You need to evaluate a solution to improve security for access to the company intranet. Which action should be in scope of your work?

A. Arrange vendors to conduct virus detection demos for IT and business managers.

B. Ask Finance to provide a list of risks with potential value.

C. Read analyst reports and benchmark studies on software products.

D. Hire a consultant to assess data center physical security.

Correct Answer: B

Question 3

You typically have some measure of control over which two factors of SWOT? (Choose two.)

A. Strengths

B. Weaknesses

C. Threats

D. Opportunities

Correct Answer: A,B

Question 4

With reference to the Healthcare market, which can be seen as a compelling event representing an opportunity for virtual desktop technology?

A. A legislator imposing the compliance to a common IT system running on a peculiar OS release

B. Uprising of remote patient monitoring outside of conventional clinical settings

C. A legislator imposing marketplaces to buy subsidized health insurance based on income

D. An increase in the average age of the population in the major western countries

Correct Answer: A

Question 5

Which financial analysis term or technique identifies if an investment is of benefit to the company?

A. Return on Investment (ROI)

B. Operating Expense (OPEX)

C. Total Cost of Ownership (TCO)

D. Weighted Average Cost of Capital (WACC)

E. Capital Expense (CAPEX)

Correct Answer: A

Question 6

What is a primary benefit of asking questions to stakeholders who do not have strong decision authority over project funding, but who do have relevant experience?

A. It shows them that you are interested in their opinions.

B. The more data, the better.

C. It can find requirements or opportunities that are relevant to future discussions.

D. It shows the decision makers you are taking the initiative to get input from people that they might not have identified for interviews.

Correct Answer: C

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