Avaya Workforce Optimization Select Implementation and Support Exam (7765X) Free Practice Test

Question 1

What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)

A. They can appeal the evaluation.

B. They can escalate it with the superior.

C. They can click on the disagree button in the evaluation view mode.

D. They can decline the evaluation.

Correct Answer: A,B

Question 2

Which two IP addresses/hostnames are needed by the Avaya Workforce Optimization Select installer?
(Choose two.)

A. SAN/NAS storage

B. Database

C. PBX

D. WebLM

Correct Answer: B,D

Question 3

When logging into the SysAdmin web application, what is the basic troubleshooting step recommended if the Error Message "Invalid License Key" is displayed?

A. Ensure the Sys Admin has established the AWFOS DB connectivity.

B. Ensure the services are restarted after the install.

C. Ensure the WebLM service is reachable from the server on which SysAdmin service Is installed.

D. Ensure the server is restarted after the install.

Correct Answer: C

Question 4

Which three are in the pre-install checklist? (Choose three.)

A. Avaya WebLM

B. Compatible server OS

C. Server Port assignments

D. Valid SMTP (Mail) server Address

E. Set Java environment variable

Correct Answer: A,C,D

Question 5

Which Encryption algorithm is used for call encryption in Avaya Workforce Optimization Select 5.0?

A. AES 256-bit

B. AES 1024-bit

C. RSA 1024-bit

D. RSA 256-bit

Correct Answer: D

Question 6

Which three types of recordings are supported in Avaya Workforce Optimization Select 5.0? (Choose three.)

A. Active MLS

B. Active DMCC

C. Station Side

D. SIPREC

E. IPOCC passive

Correct Answer: A,C,E

Question 7

A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Server
1000 switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?

A. ICR

B. ACCS

C. IPOCC

D. AACC

Correct Answer: D

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Avaya Workforce Optimization Select Implementation and Support (7765X) Free Practice Test