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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which account is used by the Avaya Workforce Engagement system to run the reporting service?

A) MSA
B) Local System
C) SA
D) DMSA

2. When setting up voice recording,whichstatement describes the purpose of member groups?

A) It enables the translation of recorded events from third-Paty systems
B) It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment
C) It maps employees to extensions and data sources
D) It specifies the actual extensions in use in your system, and associates them with the data source

3. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

A) Add Employee IDs
B) Create Workgroups andworkstations
C) Create a LAN Data Source
D) Create a Member Group

4. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Interactions
B) Wfm
C) eLearning
D) Coaching

5. You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A) RTP Proxy
B) IP Recorder
C) Screen Recorder
D) Replay role
E) Recorder Integration Service

Solutions: