Avaya Small and Medium Enterprise (SME) Communications Solutions Exam (3000-3) Free Practice Test

Question 1

An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A. The CCR Agent is not logged into the telephone.

B. The CCR Agent is not a CCR administrator.

C. The CCR Agent is checked on the user's telephony tab.

D. The CCR Agent is in After Call Work (ACW).

E. All of the CCR licenses are being used.

Correct Answer: C

Question 2

A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A. system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase

B. system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase

C. system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database

D. system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database

Correct Answer: C

Question 3

A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A. IP Office SCN

B. H.450

C. QSIG-A

D. QSIG-B

Correct Answer: A

Question 4

The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.

B. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.

C. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.

D. ''Agent1''cannot be used as a name for a CCR agent.

Correct Answer: B

Question 5

What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?

A. Ns3033211234

B. NCLI3033211234

C. Nss3033211234

D. NCID3033211234

Correct Answer: A

Question 6

An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. What must be added to the IP Office to make this work?

A. VCM32

B. PRI-UNI Expansion Card

C. PR124/PR130 or PRI-U Expansion Card

D. ATM16 Expansion Module

Correct Answer: B

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Avaya Small and Medium Enterprise (SME) Communications Solutions (3000-3) Free Practice Test