Avaya Proactive Contact Implementation and Maintenance Exam (3303) Free Practice Test

Question 1

When opening the Configuator dialog box in Health Manager, what information is required?
(Choose three.)

A. Primary Proactive Contact Details

B. Secondary Proactive Contact Details

C. Database Server Details

D. Email Server Details

E. WebLM Server Details

Correct Answer: A,C,D

Question 2

A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A. Telephone Application Programming Interface (TAPI)

B. Telephony Server Application Programming Interface (TSAPI)

C. Application Enablement Services (AES)

D. Communication Control Toolkit (CCT)

Correct Answer: D

Question 3

A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?

A. virtual campaign

B. record selection criteria

C. record specific messaging

D. unit work list

Correct Answer: C

Question 4

A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)

A. OPERATORS in master.cfg

B. MAXHIDSLOTS in master.cfg

C. PORTS in master.cfg

D. lines configured in dgswitch.cfg

Correct Answer: C,D

Question 5

Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A. Copy missing records from the prior day's calling list to the newly downloaded calling list.

B. Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.

C. Mark duplicate records as unable to be called.

D. Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).

E. Retain recall configuration data set on account on consecutive day's download.

Correct Answer: D,E

Question 6

Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)

A. Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).

B. Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.

C. Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.

D. Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).

E. Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.

Correct Answer: A,B,D

Question 7

To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A. Opt-out Digit: 5

B. When opt-out happens, transfer to : Transfer to an outbound job

C. When an opt-out happens, transfer to .. : Transfer to a VDN

D. Message to be played when opt-out fails : 1

E. Opt out Digit: #

Correct Answer: A,C,D

Question 8

Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)

A. cron

B. soe_log

C. account.log

D. dccs_logfile

E. cd.log

Correct Answer: A,B,D

Question 9

How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?

A. through Editor

B. through Jobmon Character-based User Interface (CUI)

C. set the parameter in rnaster.cfg

D. through Monitor

Correct Answer: A

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Avaya Proactive Contact Implementation and Maintenance (3303) Free Practice Test