Avaya IP Office™ Contact Center Implementation and Expanded Configuration (7750X) Free Practice Test
Question 1
When agents login to their UI, by default the landing page is the Home page. However, your customer wants the landing page to be the Telephony page.
How can this be achieved?
How can this be achieved?
Correct Answer: A
Question 2
View the Exhibit.
Refer to the exhibit. You are creating variables to be used by a call tag within your task flow, and you want the variables to apply to the whole system.
Which object would you select for your variable?
Refer to the exhibit. You are creating variables to be used by a call tag within your task flow, and you want the variables to apply to the whole system.
Which object would you select for your variable?
Correct Answer: A
Question 3
The Task Reporting Server writes defined, task specific data into a database known as the
Task Reporting Database.
Which three features does the Task Reporting Server define as tasks? (Choose three.)
Task Reporting Database.
Which three features does the Task Reporting Server define as tasks? (Choose three.)
Correct Answer: A,C,D
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Question 4
You have added the Silent Monitor button to the contact bar, however the supervisor is reporting that the icon has not appeared on the UI.
What can the agent do to resolve this problem?
What can the agent do to resolve this problem?
Correct Answer: B
Question 5
Which tool do you use to troubleshoot an IVR script?
Correct Answer: D
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Question 6
Which component is responsible for the routing within a IVR script?
Correct Answer: A
Question 7
Which two factors determine which call will be routed via the "Last Agent" element?
(Choose two.)
(Choose two.)
Correct Answer: C,D
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