Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam (3308) Free Practice Test

Question 1

Which three types of reports are included with Quality Monitoring (QM)? (Choose three.)

A. activity reports

B. historical reports

C. usage reports

D. screen reports

E. calibration reports

Correct Answer: A,D,E

Question 2

If an Avaya Contact Recorder (ACR) stops recording, which three should be checked?
(Choose three.)

A. the Recorder Status pages

B. the ACR service status

C. the BDR service status

D. the Alarms

E. the MSSQL Server status

Correct Answer: A,B,D

Question 3

A customer's Avaya Contact Recorder (ACR) has been in production for the last 5 years.
Recently you have noticed that that the var partition is low on disk space, even after performing the database vacuum and clearing unwanted files from the partition.
What is the first step that must be performed to bring the size down?

A. Identify the customer retention requirement, and Go to General Setup Recorder and change the "Retain call details for (months)" setting on the ACR webpage.

B. Go to General Setup Recorder and change "Allow Full Database Vacuum on Startup if required".

C. Identify the customer retention requirement, and delete the old call recording from the call partition.

D. Identify the customer retention requirement, Login to the PostgreSQL, and delete the old call details manually.

Correct Answer: A

Question 4

While waiting to activate an Avaya Contact Recording license, some tests are run with the five-day license.
Once the full license is obtained, what is the path to update the Avaya Contact Recording to the full license?

A. System > License > Change License

B. System > Manage Users > Change License

C. General Setup > Recorder > Key Management Server

D. General Setup > Recorder > License

Correct Answer: A

Question 5

Which statement describes the Recorder Number that is given to the Master Avaya Contact
Recorder (ACR)?

A. It is a unique identifier for every ACR, and it is a 6 digit number beginning with the number 8.

B. It is a unique identifier for every ACR, and it is a 6 digit number beginning with the number 6.

C. It is a unique identifier for every ACR determined by the Customer Sold To number.

D. It is a unique identifier for every ACR determined by the Customer Site ID.

Correct Answer: A

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Question 6

When an Avaya Contact Recorder (ACR) server is installed with more than one Network
Interface Card (NIC), what should be set to indicate which NIC to use for audio and screen content streams?

A. General Setup > Recorder >Key Management Server

B. General Setup > Recorder > IP address on this server to use for recordings

C. General Setup > Recorder > Reply Server(s)

D. General Setup > Recorder > URL(s) of external control port(s) to connect to

Correct Answer: B

Question 7

On a standalone Avaya Contact Recorder (ACR), which switch type must be configured for
SIP recording?

A. CS2x00

B. AACC (only)

C. Communication Manager

D. CS 1000

Correct Answer: B

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Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance (3308) Free Practice Test