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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. The license Avaya Contact Recording a three digit code is needed. What is this code called, and where can it be found?

A) Avaya CR License Code; Recorder Status > Ports
B) License Generation key; System > License
C) License Generation key; generation Setup > Recorder
D) Avaya CR License Code; System > License

2. Which two prerequisites must be completed prior to installing IBM Cognos Report for Enterprise Reporting? (Choose two)

A) Java Environment Variables must be removed.
B) Data execution prevention must be set allow all programs and services.
C) Dynamic TCP ports should be enabled.
D) Data Execution Prevention must be se to allow windows programs and services.

3. A technician has successfully completed installing the IBM Cognos Reports server. The
IBM Cognos Reports URL is launched, and the success of the installation needs to be
verified.
Which login credential should be supplied so the login can occur?

A) as with password Avaya1
B) eqadmin with password passion
C) radmin with password FramLiner787
D) Ws_admin with password CS
E) Eyr_contact7K with password Avaya1

4. Which reports provides a summary of the current configuration of the Avaya Quality Monitoring system?

A) Configuration Report - > System Report -> Block Monitor Report
B) Configuration Report - > System Report -> System Configuration Report
C) Additional -> Custom Events -> System Administration Report
D) Additional -> Custom Events -> Activity Report

5. Which two pre-requisites must be completed prior to installing Enterprise Reporting? (Choose two)

A) Quality monitoring must already be installed
B) The Postgres database must already be configured
C) An ODBC DSN must be created for Enterprise Reporting
D) IBM Cognos 8 must already be installed

Solutions: