Avaya CallPilot® Maintenance Exam (7304) Free Practice Test

Question 1

Your company uses Voice Forms. The transcriber tells you that some responses made through keypress commands are invalid.
What can cause a Dual-Tone Multi-frequency (DTMF) answer to be considered invalid?

A. The transcriber is using My CallPilot instead of a Telset.

B. The invalid answer handling is not set to Transfer to Revert Directory Number.

C. The caller is not an Avaya CallPilot user.

D. The caller does not provide an answer within a specified time.

Correct Answer: D

Question 2

In a Single site scenario, an administrator cannot log into Avaya CallPilot Manager from the login web page. You have confirmed that the correct mailbox number and password are being entered and that the mailbox is not disabled. However, the administrator login still fails.
What should you check?

A. The Secure Sockets Layer (SSL) option is turned on because passwords can only be passed over SSL.

B. The user's PC is running Internet Information Server (IIS).

C. The Server field contains the correct server name for the Avaya CallPilot system.

D. The Location field contains the correct server name for the Avaya CallPilot system.

Correct Answer: C

Question 3

The Message Forwarding Rule and Message Archiving feature is packaged as part of the Avaya CallPilot server and My CallPilot software.
Which message appears when an administrator enables Message Archiving?

A. Message Forwarding must be enabled before Message Archiving is enabled.

B. Enabling Message Archiving turns off Message Forwarding.

C. Message Forwarding will take priority over Message Archiving.

D. Archive messages will be sent as economy.

Correct Answer: B

Question 4

You are implementing the Outlook Single Inbox feature at your company. The IT team asks you how this feature affects the Exchange server.
Which information will you share to answer their question?

A. The original Avaya CallPilot message and all copies are transferred to the Exchange Server.

B. Synchronization between the Exchange Server and the Avaya CallPilot Server occurs even when Avaya CallPilot is not running.

C. Desktop Messaging synchronization does not require that Microsoft Outlook be active// running on the user's computer.

D. Copies of users' Avaya CallPilot messages are saved to the Exchange Server. The original messages reside on the Avaya CallPilot server.

Correct Answer: D

Question 5

Some users in your company need the option to automatically save some or all of their messages.
Which statement is true about the Message Forwarding Rule and Message Archiving?

A. Using Avaya CallPilot Manager, the administrator can create and enable a Message Forwarding Rule for the users.

B. Using My CallPilot, users can create and enable a Message Forwarding Rule.

C. Using My CallPilot, users can create and enable system-wide Message Archiving.

D. Using My CallPilot, the administrator can create and enable a Message Forwarding Rule for the users.

Correct Answer: B

Question 6

An administrator will use Application Builder to re-design an application for callers. The application needs to be exported to reuse functionality.
Which requirement must be satisfied before the application is exported?

A. There is no requirement.

B. The application must contain a continue block.

C. The application must be complete.

D. The application must have a pink border.

Correct Answer: C

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Avaya CallPilot® Maintenance (7304) Free Practice Test