Avaya Aura(TM) Contact Center Implementation Exam (6202) Free Practice Test

Question 1

An Avaya Aura(TM) Agent Desktop client is running Windows XP with SP3 installed. You want to ensure
that the real-time reporting data will be received the client
Which two methods will ensure this? (Choose two.)

A. Disable both multicast and unicast at the Contact Center Manager Administration (CCMA) server

B. Open the appropriate ports in the client firewall

C. Windows XP with SP3 is not supported, only SP2 and lower an supported

D. Add the address0.0.0.0 to the trusted site list under the Internet Explorer

E. Add Internet Explorer to the firewall exception list

Correct Answer: B,E

Question 2

You are currently implementing HA (High Availability ) campus solution on the Contact Center
Manager Server (CCMS), and have done he following
. installed the standby server with its own ELAN and Contact Center LAN IP addresses
. obtained two IP addresses for the managed IP addresses ELAN and the Contact Center LAN
. configured the hosts file and the DNS that will reflect the new managed IP addresses
. marked the server as active with all of the managed IP and standby server IP addresses on the active
server under server mode configuration screen
What is the next step in the deployment of campus HA?

A. Enable shadowing on the active server and synchronize the database

B. Enable shadowing on the standby server and synchronize the active server database

C. Configure a backup location, run immediate backup of the active server, and run a restore of the same
backup on the standby server

D. Configure the standby server manually as a standby with the same information that was entered at the
active server

Correct Answer: C

Question 3

You are installing a new SIP-based Contact Center Manager Server (CCMS)
Which statement about setting up and configuring the hardware connections for the CCMS is true?

A. A direct connection to the ELAN subnet through a dedicated second NIC is required

B. A direct connection to the Contact Center Server subnet through a dedicated NIC is not required

C. A direct connection to both the ELAN subnet and the Contact Center Server subnet through a
dedicated NIC is not required

D. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is not
required

Correct Answer: D

Question 4

In an Avaya Aura(TM) Contact Center, what does enabling Open do?

A. It permits agents to utilize the Avaya OpenQueue(C) Desktop for agent skills that have agents logged in
with the correct training and knowledge sets to handle calls

B. It gives agents and Call Center supervisors the ability to manage multiple simultaneous contact types
such as voice, outbound voice, email, chat, IM and voicemail

C. It allows third parties including Contact Center MultiMedia (CCMM) to create, read, and delete
multimedia and voice contacts in Contact Center Manager Server (CCMS)

D. It provides extended call queuring functionality for the Avaya Aura(TM) Contact Center by implementing
the same functionality as the Automatic Call Distribution Queue including useful features like visualization

Correct Answer: C

Question 5

A customer has an Avaya Aura(TM) Contact Center with Application Module Link (AML) connectivity to
an Avaya Communication Server 1000 (CS1000) switch. Trouble-shooting a Controlled Directory
Numbers (CDN) call problem has begun, It has been configured that Contact Center Manager Server
(CCMS) has acquired the CDN
What should be occurring at this time on the CS1000 switch?

A. CNTL should be set to YES

B. VSID is defined

C. The ASID parameter should set to YES

D. RPRT should be set to YES

Correct Answer: A

Question 6

A customer has Avaya Aura(TM) Midsize Enterprise (formerly MBT) and is implementing SIP Based
Contact Center Manager (CCMS), They are running the installation wizard and have reached the
installation Data window
Under the SIP Network tab, which IP address should be entered in the SIP CTI Proxy Server field?

A. the SES Server IP address

B. the Media Server IP address

C. the Avaya Communications Server 1000( CS1000) Network Routing Server (NRS) IP address

D. the AES Server IP address

Correct Answer: C

Question 7

You have completed the stand-alone installation of Contact Center Manager Administration (CCMA)
software on a fully prepared Platform Vendor Independent (PVI) server The CCMA cannot establish a
connection to the Contact Center Manager Server (CCMS)
What is one of the first steps to troubleshoot the problem?

A. Ensure that the CCMS and CCMA servers have been added to a domain

B. Change the IP multicast sending address on the CCMS server

C. Reinstall CCMA

D. Ensure that the correct sys-admin password is being used

Correct Answer: D

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Avaya Aura(TM) Contact Center Implementation (6202) Free Practice Test