Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam (3314) Free Practice Test

Question 1

Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?

A. A campaign is a strategy defining when to best contact contacts.

B. A campaign is a collection of contact records with contact attributes, a media channel to contact them, and a contact strategy that defines when and how to reach them.

C. A campaign is a collection of customer names, telephone numbers, and e-mail addresses.

D. A campaign is a group of agents assigned to a specific job/task.

Correct Answer: B

Question 2

Which report provides information about resource utilization and operational measurements on the specified Media Processing (MPP) servers?

A. Contact Detail

B. Session Detail

C. Data Export

D. Application Detail

E. Performance

Correct Answer: E

Question 3

Which statement with respect to the setup of Proactive Outreach Manager (POM) zones is true?

A. One campaign can run simultaneously in multiple zones on a system.

B. Licenses are automatically moved between zones if needed.

C. The allocation of the Agent Manager can be changed without disruption of any currently logged in agents.

D. An organization defined in a specific zone can, under certain circumstances, use more resources than have been assigned to that zone.

Correct Answer: C

Question 4

If you need to verify the state of the Campaign Manager, Campaign Director, Agent Manager, ActiveMQ and RuleServer processes, which EPM page would you consult?

A. POM Monitor

B. Campaigns > Campaign Manager

C. Configurations > POM Servers > POM Manager

D. Real-time Monitoring > System Monitor

Correct Answer: C

Question 5

Refer to the exhibit.

In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below.
What is the accurate explanation of this SDR report?

A. The call was initially queued on [email protected]. Due to a spike in EWT the call was re-queued to
[email protected]. The call then observed a SIP ERROR and it was re-queued [email protected].

B. The call was initially queued on [email protected]. Due to a SIP ERROR the call was re-queued to
[email protected]. A spike in Estimated Wait Time (EWT) re-queued the call to [email protected].

C. The call was initially queued on [email protected]. Due to a SIP ERROR the call was re-queued to
[email protected]. A spike in EWT re-queued the call to [email protected].

D. The call was initially queued on [email protected]. Due to a spike in EWT the call was re-queued to
[email protected]. The call then observed a SIP ERROR and it was re-queued [email protected].

Correct Answer: B

Question 6

In a multiple server deployment of Intelligent Customer Routing (ICR), which two ICR components can
"Install" on an Auxiliary EPM? (Choose two.)

A. ICR PDC

B. ICR Core

C. ICR Admin

D. ICR CCA

Correct Answer: B,D

Question 7

On a Proactive Outreach Manager (POM) system, agents are automatically assigned to running job tasks.
When agents are eligible for multiple Jobs, which two parameters determine agent assignment to an eligible job? (Choose two.)

A. Priority of calls in the queue

B. Agent skill level

C. Priority of the job task

D. Agents with the longest idle time are reserved for an eligible job

Correct Answer: B,C

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Avaya Aura® Experience Portal with POM Implementation and Maintenance (3314) Free Practice Test