Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam (3309) Free Practice Test

Question 1

Which two statements about Proactive Outreach Manager (POM) 3.0 requirements are true? (Choose two.)

A. POM 3.0 must have an external Application Server.

B. POM 3.0 requires manually creating the POM schema in the database.

C. POM 3.0 requires Experience Portal 7.0.

D. POM 3.0 supports only Oracle and PostgreSQL databases.

Correct Answer: A,D

Question 2

A new Avaya Aura@ Experience Portal (AAEP) system is being installed.
In addition to the Applications web page, which two other Experience Portal Manager (EPM) web pages must be configured to get the system to take a call? (Choose two.)

A. MPP Servers

B. Alarm Codes

C. VoIP Connections

D. EPM Servers

Correct Answer: A,D

Question 3

To send certain alarm codes to the syslog,which two actions are required? (Choose two.)

A. Administer the Syslog Server IP address.

B. Enable sending of events to syslog.

C. Setup the third party software to accept the alarm codes.

D. Administer an email address to receive the alarms.

Correct Answer: B,D

Question 4

In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?

A. The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].

B. The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.

C. The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].

D. The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].

Correct Answer: D

Question 5

You need to identify whether your customer is using an enterprise license server to push an allocation license file down to local WebLM server on the Avaya Aura Experience Portal (AAEP) or if the license resides permanently on the AAEP.
How will you determine what mode of license is being used?

A. At the Linux CLI level, navigate to $AVAYA_VPMS_HOME.lib.wecapps/WebLM/license and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server

B. At the Linux CLI level navigate the $CATALINA_HOME/Webapps/WebLM/license and lists the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

C. At the Linux CLI level navigate to $CATALINA_HOME/Webapps/WemLM/META-INF and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

D. At the Linux CLI level, navigate to $CATALINA_HOME/webapps/WebLM.data/log and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

Correct Answer: B

Question 6

Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working.
What would be causing this problem?

A. A remote database was not configured on the AAEP.

B. The user has incorrect roles assigned.

C. There are no Announcement Port licenses available for the POMDriverApp.

D. The new POMDriverApp provided with the POM software was not deployed on the application server.

Correct Answer: D

Question 7

A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

A. http://www.oracle.com

B. The Oracle JDBC driver is installed automatically

C. The Experience Portal DVD

D. http://support.avaya.com

Correct Answer: A

Question 8

When the Avaya Aura@ Experience Portal (AAEP) software receives a call, what starts the associated speech application that controls the call flow?

A. ASR

B. TTS

C. EPM

D. MPP

Correct Answer: D

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Avaya Aura® Experience Portal with POM Implementation and Maintenance (3309) Free Practice Test