Avaya Aura® Experience Portal with POM Implementation and Maintenance exam (3305) Free Practice Test

Question 1

You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
CmpMgtService.out
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 ####
Which step must you take to correct the issues and continue with this procedure?

A. Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.

B. Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.

C. Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.

D. Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".

Correct Answer: D

Question 2

In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

B. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

C. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.

D. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.

Correct Answer: B

Question 3

You want to setup a single server Avaya Aura Experience Portal system. Which three components can co-reside on a single server? (Choose three)

A. Telephony server

B. Auxiliary EPM

C. Media Processing Platform (MPP)

D. Primary Experience Portal Manager (EPM)

E. Application server

Correct Answer: C,D,E

Question 4

The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?

A. Intelligent Customer Routing

B. Avaya Aura Session Manager

C. Avaya Aura Experience Portal

D. Avaya Aura Communication Manager

Correct Answer: D

Question 5

Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

A. Standard Report

B. Call Center

C. ICR Manager

D. ICR Monitor

Correct Answer: A

Question 6

Which two statements below about infinite campaigns are true? (Choose two)

A. Infinite Campaign does not terminate by itself after processing all contacts.

B. Infinite Campaign terminates only when all agents log off from the campaign.

C. To terminate an Infinite Campaign, manual intervention is required.

D. Infinite Campaign is designated by Campaign Type 0.

E. Infinite Campaign terminates automatically after processing all contacts.

Correct Answer: A,C

Question 7

Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

A. icrwebservice

B. icrcca

C. tomcat

D. terracottasrv

E. icrcore

Correct Answer: A,D,E

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Avaya Aura® Experience Portal with POM Implementation and Maintenance (3305) Free Practice Test