Avaya Aura Contact Centre Maintenance & Troubleshooting Exam (3301) Free Practice Test

Question 1

When the agent attempts to log into the Avaya Aura Agent Desktop (AAAD) for the first time, an "Invalid Credentials" error message is displayed.
What is the cause of the error?

A. The SSL certificate used to secure CCT communications is not installed on the agent's computer.

B. The Windows account that the agent has used to log on to the computer is not mapped to an address in Communication Control Toolkit (CCT).

C. The password set for the agent in Contact Center Multimedia (CCMM) does not match I password the agent is using in AAAD.

D. The Voice URI assigned to the agent in Contact Center Manager Administration (CCMA) is incorrect.

Correct Answer: B

Question 2

During installation of Contact Center Manager Server (CCMS) on a standalone server, an error message is displayed. The installation ultimately fails.
What would you do to detect the cause of the installation error?

A. Examine the Windows Application event log.

B. Examine the installation summary and results files in C:\Program Files\Avaya\Resources\html.

C. Examine the log files in D:\Avaya\Logs\CCMS.

D. Examine the log files in C:\Avaya\Logs\Sysops.

Correct Answer: D

Question 3

In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent's telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD.
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?

A. TAPI

B. TR87

C. SIP RTP

D. CCT

Correct Answer: B

Question 4

In a typical incoming SIP voice call scenario, a customer call goes through the following sequence of steps:
1.The incoming SIP call arrives at the switch.
2.The switch routes the call to the Contact Center Manager Server (CCMS) based on the dialing plan What is the next step in the sequence?

A. The call is answered by the SIP Gateway Manager and a Real-lime Transport Protocol (RTP) session is established.

B. The call is anchored on an Avaya Media Server (Avaya MS) conference port and an RTP session is] established.

C. The SIP Gateway Manager suspends the call; no audio path Is established until the call is answered by an agent.

D. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.

Correct Answer: B

Question 5

Which two utilities can be used to uninstall Avaya Aura Contact Center (AACC) software? (Choose two)

A. The "Uninstall Contact Center" utility located in Start > All Programs > Avaya > Contact Center.

B. the Windows "Programs and Features" utility

C. the Windows "Add/Remove Programs" utility

D. the Setup.exe on the AACC installation DVD

E. the Uninstall.exe located in D:\Avaya\Contact Center\Common Components

Correct Answer: A,D

Question 6

While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?

A. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.

B. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot

C. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.

D. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.

Correct Answer: C

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Avaya Aura Contact Centre Maintenance & Troubleshooting (3301) Free Practice Test