Avaya Aura® Contact Center Multimedia Implementation Exam (6211) Free Practice Test

Question 1

You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.
How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

A. Select the "Enable CTI for this agent" option.

B. Enter the SIP address of the agent phoneset in the Voice URI field.

C. Set the agent user type to "Supervisor/Agent".

D. Select the "Create CCT agent" option.

Correct Answer: C

Question 2

You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?

A. Open a web browser and browse to http://<servemame>/CCTConsole, where <servemame> is the name of the CCMS server.

B. On the System Control and Monitor utility> select the CCT tab > click Launch CCT Console button.

C. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center> Communication Control Toolkit > Ref Client.

D. On the CCMA Launchpad select: Configuration > Select the CCT server> dick CT Administration > Click the links.

Correct Answer: D

Question 3

Which tool is used to create dean up rules and scheduled tasks in Contact Center Multimedia (CCMM)?

A. Control Utility

B. System Control and Monitor Utility

C. CCMM Data Management

D. Contact Center Database Maintenance Utility

Correct Answer: C

Question 4

Refer to the exhibit.

You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?

A. Launch the screen pop externally in the agent's Conferencing software

B. Launch the screen pop Internally in the tab of the Agent Desktop

C. Launch the screen pop Internally in the initial screen of the Agent Desktop

D. Launch the screen pop extemally on the use's browser

Correct Answer: D

Question 5

A Contact Center Agent provisioned for Multimedia contacts has forgotten their password.
Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?

A. General Settings

B. Skillset Settings

C. Server Settings

D. Agent Settings

Correct Answer: D

Question 6

In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

A. the Email Manager

B. the Outbound Campaign Management Tool

C. the Multimedia Administrator

D. the Multimedia Database

Correct Answer: A

Question 7

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?

A. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

B. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server

C. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)

D. https://support.avaya.com web site

Correct Answer: D

Question 8

Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

A. Inbound Mall Manager Server

B. Inbound Mail Application Server

C. Inbound Mall License Server

D. Inbound Mail Server

Correct Answer: D

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Avaya Aura® Contact Center Multimedia Implementation (6211) Free Practice Test