Avaya Aura® Contact Center Maintenance and Troubleshooting Exam (3313) Free Practice Test

Question 1

A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?

A. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.

B. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.

C. The Domain User Name has already been mapped to an existing CCT agent.

D. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.

Correct Answer: D

Question 2

You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?

A. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for installation.

B. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager.The previous folder will be scanned automatically and all new Service Packs will be offered for installation.

C. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.

D. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.

Correct Answer: D

Question 3

When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?

A. SMMC System Tray > Database information

B. SMMC System Tray > HA Cluster information

C. SMMC System Tray > General information

D. SMMC System Tray > System information

Correct Answer: A

Question 4

In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1. The incoming call arrives at the switch.
2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?

A. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.

B. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.

C. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.

D. The CCMS anchors the call on an Avaya AuraMedia server conference port.

Correct Answer: B

Question 5

Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

A. Network Routing Service with TCP and UDP

B. Back to Back User Agent (B2BUA) with TLS

C. SIP Gateway with Real-Time Protocol (RTP)

D. SIP Gateway Manager with transport Layer Security (TLS)

E. SIP Redirect Server with RTP

Correct Answer: C

Question 6

In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call.
If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?

A. TAPI AnswerCall
D TR87 AnswerCall

B. SIP RTP

C. CCT

Correct Answer: C

Question 7

In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

A. Contact center Media services

B. Avaya Aura Media server

C. Session Manager

D. SIP Gateway manager

Correct Answer: A

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Avaya Aura® Contact Center Maintenance and Troubleshooting (3313) Free Practice Test