Avaya Aura® Contact Center Implementation Exam (6210) Free Practice Test

Question 1

When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?

A. A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP) script examples of how a Web server can access the Web services.

B. Customized Web pages, displays to the customer.

C. The External Web server determines the skillset and priority assigned to the contact.

D. Customized Web pages, with customized look and feel, and business logic must be created by the customer.

Correct Answer: A

Question 2

You are installing a SIP-based Avaya Aura Contact Center (AACC) with Avaya Aura Media Server (AAMS).
Which three functions/features are gained by implementing the AAMS? (Choose three.)

A. recorded announcements

B. anchoring of calls

C. skillset based routing

D. music on hold

E. text to speech engine

Correct Answer: A,D,E

Question 3

A customer has installed Avaya Aura Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.
Where do you set the transmission mode for the site to Unicast?

A. From the CCMS > RSMConfig

B. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings

C. From the CCMS > RSM IP Address window

D. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings

Correct Answer: C

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Question 4

You can install the Contact Center Server Utility on a standalone computer, or it can co-reside with the Contact Center Manager Server (CCMS).
Which operation on the server can the Server Utility perform?

A. View Alarms and Events

B. Perform database restores

C. Administer licensing

D. Modify real-Time Display interface parameters

Correct Answer: A

Question 5

In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure.
Which three conditions must be satisfied before a switch over can occur? (Choose three.)

A. The active and standby servers are in a running state.

B. On the active server, all critical CCMS and CCT services are monitored and running.

C. The active and standby servers have switchover enabled.

D. The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.

Correct Answer: A,B,C

Question 6

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

A. the Multimedia Contact Manager

B. the CCMA

C. the E-mail Manager

D. the Outbound Campaign Management Tool

Correct Answer: D

Question 7

The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.
Which CCMA user accounts are created during the Avaya Aura Contact Center (AACC) installation?

A. iceAdminIUSR_SWCwebadmin

B. AAD_UserAACC_Adminwebadmin

C. iceAdminIUSR_SWCBkup_SWC

D. AAAC_AdminIUSR_SWCwebadmin

Correct Answer: D

Question 8

Avaya Aura Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura Contact Center (AACC) and AES is Mutual TLS.
Which three statements regarding the AES and AACC are true? (Choose three.)

A. If you are using Web Services security on Contact Center, you cannot use the default certificates and must use the certificates in the Contact Center Certificate Store.

B. AES 7.0 includes the default Contact Center root certificate.

C. The Contact Center CTI Proxy points to the AES IP Address, port 4723, Transport TLS.

D. AES 7.0 does not include the default Contact Center root certificate. To use the default root certificate with AES 7.0, you must import it into AES.

Correct Answer: A,B,C

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Avaya Aura® Contact Center Implementation (6210) Free Practice Test