Avaya Aura Contact Center CCT and Multimedia Implementation (6209.1) Free Practice Test
Question 1
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Management Administration (CCMA) application can provide this functionality?
Correct Answer: C
Question 2
It is recommended that third-party software not be installed on a Communication Control Toolkit (CCT) server because untested third-party software compromises the system performance. What is an exception to this rule?
Correct Answer: D
Question 3
Agents must be associated with appropriate contact center windows user with the Contact Center Manager Administration (CCMA) server. From which CCMA menu component do you add agents?
Correct Answer: B
Question 4
The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?
Correct Answer: D
Question 5
Windows 2008 enables the firewall if connected to a domain. What does Avaya recommend to ensure client server connectivity?
Correct Answer: B
Question 6
The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).
Correct Answer: A,D,E