Avaya Aura Contact Center CCT and Multimedia Implementation Exam (6209) Free Practice Test

Question 1

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Management Administration (CCMA) application can provide this functionality?

A. The Contact Center Multimedia Administrator

B. The Multimedia Contact manager

C. The Outbound Campaign management Tool

D. The E-mail Manager

Correct Answer: C

Question 2

You have completed the co-resident installation including Contact Center Manager Administration (CCMA), Contact Center Manager Server (CCMS) and Communication Control Toolkit (CCT). What action is required to set the deployment type in the CCT console?

A. If CCT is installed co-resident with CCMS, the setting is configured automatically, no action is required to set the deployment type

B. Select the standalone CCT installation (Contact Center only) where CCMM is part of the solution and the OpenQ feature is enabled on the CCMM

C. Select the standalone CCT installation (Contact Center or Knowledge Worker) where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS

D. Select the CCT Installation (Contact Center only) co-resident where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS

Correct Answer: B

Question 3

Which statement about Contact Center Multimedia is true?

A. It allows SDK for developers to refine Computer Telephony Integration (CTI) applications

B. It helps with implementing CTI for installs and browser based web integration

C. It allows supervisors and contact center administrators to manage multimedia traffic

D. It is used to administer the server and to monitor contact center performance using a browser based interface

Correct Answer: C

Question 4

A technician needs to install Avaya Aura Contact Center Communication Control Toolkit (CCT) in a standalone application on a customer supplied server that has 4GB RAM installed. Which action should be taken?

A. Inform the customer that the minimum recommended RAM for this installation is 8 GB

B. Use the Capacity Assessment Tool (Cap Tool) to verify that the 4GB RAM provided with the server meets the contact center capacity requirements

C. Inform the customer that the minimum recommended RAM for this installation is 6 GB

D. Accept the server because the RAM provided meets the recommended minimum

Correct Answer: B

Question 5

When verifying the installation using the Communication Control Toolkit (CCT) reference client. A message is received stating that the server is not authorized for the CCT database even though the agent is configured correctly in the Contact Center Manager Administration (CCMA) utility. What is the process to verify that the user data was pushed in CCT database correctly?

A. Remove and re-configure the agent using the Contact Center Manager Administration Utility

B. Use the CCT WebAdmin to verify that the agent and the user account are associated

C. Use the CCT Console and import Windows accounts to verify that the account exists in the domain

D. Check the CCT Console and the deployment type for the Contact Center Manager server IP addresses

Correct Answer: C

Question 6

A network drive is being mapped that will be used to setup the Contact Center Multimedia database. The following information is provided:
-The Contact Center Multimedia server name is CCMM001 -The Contact Center Multimedia server IP address is 192.167.140.15 -The backup server name is backup004 -The backup server IP address is 192.167.140.20 -The backup folder name is dbbackup
What is the UNC path for the mapped network drive?

A. \dbbackup\backup004

B. \192.167.140.20\dbbackup

C. \192.167.140.15\dbbackup

D. \CCMM001\dbbackup

Correct Answer: D

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Avaya Aura Contact Center CCT and Multimedia Implementation (6209) Free Practice Test