Avaya Aura® Contact Center Administration Exam (3312) Free Practice Test

Question 1

A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?
Which field is mandatory for a Contact Center Management supervisor in a SIP environment?

A. Call Presentation Class

B. Skillset

C. Login ID

D. Password

E. Language

Correct Answer: C

Question 2

A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component.
The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS).
Which two places should the supervisor look for these references? (Choose two.)

A. Historical Statistics > Parameters

B. Orchestration Designer > Scripts and Flows

C. Contact Center Management > Agent Definition

D. Real Time Statistics > Skillset Statistics

Correct Answer: C

Question 3

A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible.
How would the customer assign the agents to the skillset?

A. Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.

B. Select all five agents from the Agents Details window, then drag and drop them to the new skillset.

C. Assign the new skillset to those agent's partition.

D. Use the skillset window from the skillset view to assign multiple agents.

Correct Answer: C

Question 4

A customer with Avaya Aura Contact Center (AACC) Manager Server would like to view the differences between the data in the Local View and the data in the Contact Center View, arid then resolve the differences so that both views contain the same data.
Which view enables this feature?

A. the Editor View

B. the Comparison View

C. the Synchronization View

D. the Problems View

Correct Answer: C

Question 5

The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA).
What is used to configure this service?

A. Application Programming Interface (API)

B. Data Exchange Server (DX Server)

C. Database Integration Wizard (DIW)

D. Task Flow Executor (TFE)

Correct Answer: D

Question 6

You are building a new call flow that will use hold music, that is stored on the Avaya Aura Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully.
What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?

A. Create a new music skillset.

B. Create a route with the name of the music content group on AAMS.

C. Create a new music Call Presentation Class.

D. Create a new music Control Directory Number (CDN).

Correct Answer: B

Question 7

The administrator has created a primary flow application that will point to a secondary flow application.
From the block palette, which block is used to point one script to another?

A. Anonymous Block

B. Anchor Block

C. Logic Block

D. Reference Block

Correct Answer: A

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Avaya Aura® Contact Center Administration (3312) Free Practice Test